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Customer Services - Advanced Level

Upskilling your staff with an Advanced Apprenticeship in Customer Services will help to improve your all round support and handling of customers. Whether this is dealing with issues and complaints or offering advice and guidance.

Our Level 3 in customer services will offer your employees all the tools to make their customer service a premium service which will make your business stand out from the crowd.

The Qualification

Mandatory units:

  • Manage personal and professional development
  • Organise and deliver customer service
  • Resolve customers' problems
  • Principles of business
  • Understanding customers and customer retention
  • Understand the customer service environment

choose from the following units

  • How to monitor customer service interactions and feedback
  • How knowledge resources and service partnerships support customer service delivery
  • Sales activities in a contact centre and how to close a sale
  • How to obtain and analyse sales-related information
  • Equality, diversity and inclusion in the workplace
  • How to manage performance and conflict in the workplace
  • How to manage incidents and collaborate with other departments in a contact centre
  • How to use social media tools and channels
  • Our qualified tutors will listen to your business needs and tailor the training around your business and sector. 

The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

To find out more about how we can support your training needs call 01923 698 430 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Cleaning and Environmental Services

Our Apprenticeship in Cleaning and Environmental Services will provide your staff with the specialist cleaning skills and tools needed to support your business. 

The Qualification

The units below have to be completed successfully. In addition to these units businesses can decide along with their Tutor/Assessor which additional units to complete to meet the needs of their business.

Mandatory units:

  • Dealing with routine and non-routine waste
  • Health and safety for the cleaning and support services industry
  • Working with customers and others in the cleaning and support services industry.

While completing the qualification you must also choose from 16 additional units to suit your business development needs.

  • Cleaning and maintenance of external surfaces and areas
  • Cleaning of confined spaces
  • Cleaning of food areas
  • Cleaning of glazed surfaces and facades
  • Cleaning of high risk areas (controlled environments)
  • Cleaning of interiors and washrooms
  • Cleaning of specialist electronic equipment
  • Deep cleaning of internal equipment surfaces and areas
  • Maintenance and minor repairs of property
  • Manual street cleaning • Unit 14 Mechanical street cleaning
  • Periodic cleaning of hard and semi hard floors
  • Periodic cleaning of soft floors and furnishings
  • Working safely at heights in the cleaning and support services industry
  • Cleaning with water fed pole systems
  • Internal cleaning of passenger transport

The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment.

On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

To find out more about how we can support your training needs call 01923 698 430 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Advanced Warehousing and Storage

This Advanced Apprenticeship in Warehousing and Storage will give your warehouse staff improved skills and so ensure that your facility is run efficiently and effectively and that your clients receive superb service  Our Level 3 warehousing qualification is  outlined below. The units can be chosen to suit the requirements of the apprentices and your business.

The Qualification

Mandatory Units:

  • Contribute to the provision of customer service in logistics operations
  • Provide leadership for your team in logistics operations
  • Supervise the receipt, storage or dispatch of goods
  • Take responsibility for health, safety and security in your team

Choose units from the following to suit your business needs:

  • Moving and/or handling goods in logistics operations
  • Use equipment to move goods in logistics operations
  • Process returned goods in logistics operations
  • Sort goods and materials for recycling or disposal in logistics operations
  • Check stock levels and stock records
  • Maintain the safety and security of hazardous goods and materials in logistics operations
  • Allocate and check work in your team in logistics operations
  • Inducting new colleagues into a logistics operation
  • Manage your own professional development in logistics operations
  • Recruit, select and keep colleagues in logistics operations
  • Build and manage teams in logistics operations
    Schedule logistics operations to meet customer requirements
  • Arrange the transportation of goods using multiple transport modes

The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment. On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

To find out more about how we can support your training needs call 01923 698 430 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Warehousing and Storage

Warehousing is a key component of the overall business supply chain. It is essential to many businesses as it enables the correct goods to be stored, located and shipped to customers.

It is therefore imperative that the people who are organizing and working in your warehouse have the confidence and skills to manage the systems and move goods to the correct place at the correct time.

As warehousing embraces new skills and technology, it is important that warehousing employees develop their skills to meet the changes in the sector.

We offer Apprenticeships at two levels

The programme is made up of mandatory units and then you can choose from a number of different ones covering a wide range of skills to suit your business needs.

Contact us

To find out more about how we can support your training needs call 01923 698 430 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Intermediate Warehousing and Storage

Our Intermediate Apprenticeship in Warehousing and Storage offers your business the chance to upskill your warehouse staff. The level 2 Warehousing and Storage Apprenticeship provides your business with highly trained and skilled operatives. You can choose the relevant units form the list below to meet your training needs.

The Qualification

Mandatory units: 

  • Health and Safety at work
  • Develop effective working relationships with colleagues in logistics operation

Choose from a range of options to suit your development needs or those of your business, they include:

  • Pick goods in logistics operations
  • Wrap and pack goods
  • Storage of goods
  • Process customer orders
  • Assemble orders for dispatch
  • Maintain the cleanliness of equipment
  • Cleaning and maintenance of external surfaces and areas
  • Keep work areas clean in logistics operations
  • Maintain hygiene standards in handling and storing goods
  • Use a forklift side-loader
  • Use an industrial forklift truck
  • Use a hoist in logistics operations
  • Moving and handling goods
  • Maintain stock at required levels
  • Check stock levels and stick records
  • Contribute to customer service
  • Receive goods
  • Process returned goods

The qualifications are achieved through teaching, learning on the job, e-learning, workshops and assessment. On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

To find out more about how we can support your training needs call 01923 698 430 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.