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Location: Stansted Office
Reports to: Head of Administration and Project Coordinator
Salary: £17,000 - !9,000 pa
Hours: 8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday 37.5 hours per week

Job Description

An all-round General Administrator to carry out data input, maintain spreadsheets, and reconcile financial submissions and receipts from our partners along with all general administration tasks. Accuracy and high quality is required and completed in a timely manner to deadline ensuring that all records and administration are audit and contract compliant.

Main Tasks & Responsibilities

  • To check financial submissions and receipts from our partners and submit quarterly claims following corporate guidance to meet deadlines
  • To collate and check all learner forms and make up concise learner files.
  • To carry out precise data entry onto the relevant data systems.
  • To create and maintain Excel spreadsheets where required.
  • To liaise with advisers and external partners by telephone and email.
  • To chase missing paperwork and trouble shoot to ensure audit compliance.
  • To answer telephone enquires relating to the projects or finance queries
  • To accurately file all learner paperwork in a timely manner.
  • To work as part of the team in ensuring that the systems and processes are adhered to

In addition, the post holder could be required to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Skills & Attributes

  Essential Desirable
A business administration, customer service  or  IT qualification  
Knowledge of Expense Reconciling, Invoices and Spreadsheets  
A good working knowledge of Excel, Access and IT – Intermediate level required  
A knowledge of PICS database would be desirable but not essential  
Knowledge / Technical Skills    
Good IT and data Inputting skills with a sound knowledge of various administration tasks  
Ability to reconcile expenses and receipts  
Methodical approach to work with the ability to prioritise  
Good customer service skills and confident in dealing with telephone queries, project enquiries and complaints  
Proven and successful record of working in a busy administration office and knowledge of a variety of administration tasks.  
Personal Attributes    
An empathetic, non-judgmental and ethical approach  
Excellent communication skills – pleasant and professional manner - well spoken – clear, intelligible; good standard of written communication – grammar and spelling.   
The ability to build a good rapport with Learners, Training Providers and Employers  
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.  
Team player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.  
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.  
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately, as they arise.  
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.  
Personal Appearance – Smart and presentable at all times.   

Note: These duties are a guide to the work the post holder will initially be required to undertake.  There could be amendments made from time to time, as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

To Apply

Please send your CV and covering letter to Susan Drury This email address is being protected from spambots. You need JavaScript enabled to view it. or to This email address is being protected from spambots. You need JavaScript enabled to view it., or post to HR TCHC, Gresham House, 53 Clarendon Road, Watford, WD17 1LA. Please quote which position you are applying for.

TCHC is an equality and diversity employer, and is committed to providing equal opportunities to all employees.