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Lead Internal Quality Assurer

Location: East of England – various locations in Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Suffolk
Working Hours: Monday to Friday, 8.30 am to 5.00 pm, full time, flexibility on hours may be required.
Reports to: Director of Quality
Contract Type: Permanent
Salary Band: £32,000 to £35,000

Purpose of Job

TCHC Group is an OFSTED Grade 2 private training provider primarily operating within the six counties of the East of England. We have direct funding from the Education and Skills Funding Agency (ESFA) providing Apprenticeships, Traineeships, Study Programme, Adult Programmes and other bespoke training programmes.

We are looking for an outstanding and experienced Lead Internal Quality Assurer (Lead IQA) who will, working alongside existing IQA staff, support all of the TCHC Group delivery working across different programs and provision to ensure that Trainers and Assessors/Learning Coaches are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme. We are specifically looking for a Lead IQA who can manage and provide IQA for the following subjects and levels:

  • Health & Social Care Level 2, 3, 4, 5
  • Business Administration Level 2, 3, 4
  • Customer Service Level 1, 2, 3
  • Team Leadership and Management Level 2, 3
  • Functional Skills, Entry Levels, Level 1, Level 2
  • Retail, Warehousing & Storage Level 2, 3

Our delivery teams are professional, highly qualified and experienced, recognised by our awarding bodies by giving us Direct Claim Status for most of our qualifications. Our External Quality Assurers continually praise our delivery teams and we want to build on this quality so we can become a Grade 1 OFSTED provider.

Travel is essential for this role.

Main Tasks & Responsibilities

As a Lead IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

  • Work with the Director of Quality to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD
  • Compile and maintain IQA Sampling Plans to cover all Trainers and Assessors/Learning Coaches and Qualifications
  • Carry out and record appropriate Formative/Summative IQA according to the QA strategy
  • Provide all requested reports to inform the Director of Quality and other Senior Managers and Directors of IQA activity
  • Arrange and lead appropriate Standardisation activities and liaise with development teams for additional coaching and training activities when required
  • Advise and guide Trainers and Assessors/Learning Coaches on how to deliver programmes to ensure timely achievement of qualifications and frameworks and to awarding body requirements
  • Monitor and amend RAG ratings as required and provide assessor evaluations to support Performance Management
  • Disseminate best practice through coaching and standardisation, incorporating latest information from development teams and utilisation of Schemes of Work
  • Ensure all appropriate paperwork, documents, online systems are utilised efficiently and stored in a safe and secure manner
  • Liaise with External Quality Assurers to arrange EQA visits providing all required documentation and follow up on any actions and recommendations in order to achieve/maintain Direct Claim Status
  • Support the implementation on the new Apprenticeship Standards
  • Any other duty which, from time to time, may reasonably be required to meet the needs of the TCHC Group.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Skills & Attributes





Degree and/or vocational qualification or equivalent  
DTTLS, Certificate of Education or PGCE qualification  
Assessor and IQA awards (CAVA, A&V, TAQA, etc…)  
Health & Social Care Qualification  
Level 2 qualifications in English and Maths (GCSE A-C equivalent)  
Level 3 qualifications in English and Maths (A Level equivalent)  
NVQ in Advice and Guidance (minimum Level 3 – Desirable Level 5)  

Knowledge / Technical Skills


Exceptional organisational and administrative skills with an absolute eye to quality and detail


Demonstrable knowledge of Apprenticeship Frameworks, Study Programme and Traineeships


Experience & knowledge of e-portfolio systems, especially OneFile and Forskills


Knowledge of the following sectors: Health & Social Care, Business Administration, Customer Service, Leadership and Management, Retail


Knowledge of Functional Skills Entry Level to Level 2 and the Core Curriculum


Experience & knowledge of the OFSTED Inspection process


Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required





Proven and successful record of providing Lead IQA to support Apprenticeships, Traineeships and Study Programme


Experience of leading other IQA staff and managing the IQA process


Experience of providing coaching and support to delivery teams in order to maximise performance


Working to tight deadlines with agreed monthly Key Performance Indicators


Personal Attributes

Excellent communication skills – pleasant and professional manner - well spoken – clear, intelligible; good standard of written communication – grammar and spelling.


The ability to motivate and build a rapport with trainers and assessors/learning coaches


Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects, high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of Data Protection Act.


Able to work effectively in the designated team, wider office teams, as well as independently. Also keeping others informed, duly taking into account discretion, sensitivity & confidentiality.


Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target


Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately, as they arise.


Commitment & Time-Keeping – able to demonstrate full attendance and punctuality.


Personal Appearance – Appropriate to the role.


This is an initial outline and will be reviewed as part of our Continuous Professional Development process.

How to Apply

To apply please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it. or post to HR Team, TCHC, Gresham House, 53 Clarendon Road, Watford, WD17 1LA.