Data Input Administrator
Working Hours: 8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday, 37.5 hours per week
Reports To: Administration Manager
Salary: £19,000 per annum pro rata
Purpose of Job
We are looking for an experienced Data Input Administrator to join our team. At TCHC we run programmes that support those furthest from work to achieve their goals. As part of this friendly team, you will be an integral part of helping our clients to succeed.
To carry out data inputting and administration tasks to the highest quality to ensure that all records are ESF and ESFA audit compliant, along with all other current project funding bodies.
Main Tasks & Responsibilities
- To collate and check all learner forms and make up concise learner files.
- A knowledge of PICS, Apprenticeships and AEB would be an advantage.
- To carry out precise data entry onto all existing and new data systems
- To maintain Excel Spreadsheets
- To liaise with advisers and external partners by telephone and email.
- To chase missing paperwork and trouble shoot to ensure audit compliance.
- To accurately file all learner paperwork in a timely manner.
- To answer telephone enquires relating to the projects
- To work as part of the team in ensuring that all systems and processes are adhered to.
- To support Project co-ordinator, as required.
In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
Skills & Attributes
- Business administration, customer service or IT experience
- A good working knowledge of Excel, Access and IT – Intermediate level experience
- Good customer service skills and able to deal with telephone queries, enquiries and complaint
Knowledge / Technical Skills
- General knowledge about types of training provider – colleges, higher education, independent, etc.
- Good IT and data Inputting skills
- Methodical approach to work with the ability to prioritize
- Proven and successful record of working in a busy administration office
- An empathetic, non-judgmental and ethical approach.
- Excellent communication skills – pleasant and professional manner - well spoken – clear, intelligible; good standard of written communication – grammar and spelling.
- The ability to build a good rapport with Learners, Training Providers and Employers
- Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.
- Team player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed, taking into account any pertaining discretion / sensitivity / confidentiality.
- Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.
- Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately, as they arise.
- Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.
- Personal Appearance – Smart and presentable at all times.
This is an initial outline and will be reviewed as part of our Continuous Professional development process.
Deadline for applications 5pm, 7 August 2018