Reduce your costs and risk with work placements

Written by // Dale Morgan Categories // Leadership & Management

I guess my approach to my business life has been “yes I can” and to reach my goals I have always based any venture, and there have been many, on quality and service. I think this is why I feel that offering work experience placements is so important.


Customer Service defuzz the buzz

Written by // Liz Kirman Categories // Business Operations

Anyone who has had to put up with poor customer service, and I'm sure we all have at times, will tell you how irritating it is. And in some cases you may have said "you will never use them again!" If this reaction is anything to go by, then the importance of customer service and in fact the impact of poor customer service cannot be underestimated. The question you should ask yourself is, "would you like to be one of your own customers?"


Feedback: A "Magic Bullet" for Performance

Categories // Leadership & Management

Feedback: A

We could all do with listening more, especially in the workplace, couldn’t we? It can help to boost performance drastically, both by working out what your business’s customers want from your SME, and finding out how your company works: best practices; which areas suffer from a lack of resources and what employees spend most time on. Whether or not your organisation achieves its overarching objectives depends on how much feedback you collect, and where it is sourced from – doesn’t it?


How to use Twitter to maximise your SME's online potential

Categories // Marketing and Communication

How to use Twitter to maximise your SME's online potential

What Twitter is

Twitter is a social networking tool which focuses on micro-blogging. Twitter users can post links, videos, photos or updates to share with followers. These ‘tweets’ must be under 140 characters, so it is really important that you are clear in what you say and that you are concise. Far from its perception by a lot of business owners of being an on-line echo chamber for celebrities, teenagers and teenage celebrities, Twitter can also be an extremely useful way of increasing your business’s potential.

It is not the only network that can be used to increase business potential and find potential customers but it is what we are going to be focusing on in this blog post.


The Importance of Risk

Categories // Business Operations

The Importance of Risk

The economy is in bad shape. It’s impossible to ignore it. Not a day has gone past since 2007 without yet more bad news hitting the headlines. First it was the sub-prime mortgage bubble bursting; now the Eurozone is deep in crisis, with seemingly no light to be seen at the end of the tunnel. Whilst it is the high street that has, perhaps, most visibly suffered, in straitened economic times, it is very often SMEs that are hit the hardest: small businesses which don’t necessarily have the capital to weather an economic storm.


Apprenticeships for Employers

Categories // HR and Training

Apprenticeships have been hugely successful since they were made part of government policy in 1997. In the last year, over one and a quarter million apprenticeship applications were submitted online and over one hundred thousand vacancies have been advertised.

The traditional view of apprenticeships as something distinctly working class, only applicable to certain industries and supporting young people into trade or manual work is being overturned as the government and many large companies are changing this perception, and schools are following suit.


Changes to Employment Law

Categories // Business Operations, Finance

As the new tax year is approaching, there are a number of changes to employment law which you should be made aware of if you are not already.

Statutory Redundancy Changes

If you are unfortunately in the position where you may have to be making staff redundant, or if this could be a possibility in the future, then you need to be aware of the changes to statutory redundancy compensation this month.


Optimising business opportunities during economic uncertainty

Written by // Vega Sims Categories // Leadership & Management

Economic uncertainty can be devastating especially for smaller organisations, as you often don’t have the same tools and resources that large companies have to manage change. According to consulting giant Accenture, following these guidelines can assist you to manage uncertainty.


Using game techniques to change employee behaviour

Written by // Vega Sims Categories // HR and Training

Using game techniques to change employee behaviour

Businesses large and small often find it challenging to get employees to comply with certain behavioural patterns essential for running a successful business. These may include things such as completing expense reports on time or even providing good customer service.


Bridging skills gaps and decreasing unemployment: A business perspective

Written by // Vega Sims Categories // Business Operations, HR and Training

Bridging skills gaps and decreasing unemployment: A business perspective

People and their skills are the cornerstone of running a successful business and growing the economy. During this time of recession and uncertainty unemployment figures are constantly rising, yet many businesses report a shortage of skills as a major barrier to sustainable growth. Unfortunately when investment in skills is at an all time low due to business and government cut-backs, bridging this gap becomes increasingly difficult.

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