Covid-19 Statement

TCHC Group has responded to the advice from the Government and we are fully embracing social distancing to minimise risks to our employees. After putting stringent safety measures in place we’re pleased to announce that our offices and training centres have re-opened. Visitors to our offices must pre-arrange via telephone on 01923 698430. Where access to our offices or centres is unavailable, we’d like to advise our customers, clients and partners that we can offer a very extensive range of remote and distance learning options. Please contact us on onlinecourses@tchc.net or view our online offer for more information.

For more information on the coronavirus please seek information on gov.uk/coronavirus or nhs.uk/coronavirus 

A copy of our office risk assessments can be found here: Watford, Stansted, Clacton, Ipswich, Peterborough and Thurrock.

Customer Service

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A Customer Service Apprenticeship is suitable all sectors and organisations. Whether you deal with internal or external customers, you can apply the knowledge and skills developed in your apprenticeships to provide a quality service.

Whether you work in government or retail, financial services or hospitality good customer service is essential in a successful organisation.

TCHC currently offer Customer Services Practitioner at Level 2 and a Customer Service Level 3 Apprenticeships.

Customer Service Practitioner Level 2

As a Customer Service Practitioner, your actions will influence the customer experience and their satisfaction with your organisation. The Apprenticeship will enable you to deliver excellent customer service skills and behaviours as well as product and/or service knowledge to your customers. More and more employers are looking for qualified customer services professionals so this qualification is a great stepping stone to a successful career.

  • On successful completion of your Apprenticeship, you will gain a NCFE Level 2 Diploma in Customer Service.
  • If you haven't already attained Maths and English at GCSE grade C and above or an equivalent qualification, you'll be required to attain Functional Skills Level 2 Maths and English.
  • Length of programme is a minimum of 12 months

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  • The skills you develop will enable you to work across a wide range of sectors, and progress into a variety of job roles or further training and Apprenticeships.
  • This qualification is ideal for those looking to progress to a Customer Services Specialist Level 3.

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  • Generally set by the employer but it is recommended that apprentices should have a Level 1 English and Maths qualification.
  • This qualification is suitable for learners aged 16+.

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Customer Service Specialist Level 3

A Customer Service Specialist is an advocate of customer service and acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems.

As experts in your organisation’s products and/or services, they share knowledge within the team and to colleagues. This role gathers and analyses data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the job with an awareness of other digital technologies.

  • Successful completion of the Apprenticeship will lead to a NCFE Level 3 Diploma in Customer Service.
  • You will also be required to attain Functional Skills Maths and English Level 2 if you have not already achieved an equivalent qualification.
  • Length of programme is a minimum of 12 months

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  • This Apprenticeship provides an ideal stepping stone into a specialist, team leading, supervisory or first-line management roles. You could also choose to progress on to higher-level training or Apprenticeships.

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  • Set by the employer, but it is recommended that individuals have more advanced inter-personal skills and experience of working with customers in some capacity or a Level 2 Customer Service Practitioner qualification.

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