We've got lots of exciting new opportunities for you to join our TCHC family and become part of our supportive, dedicated and friendly team. At TCHC we care about our employees and your wellbeing is our priority, we like to grow and develop our teams and so you will find all staff have a continuous professional development plan and opportunities to progress within the organisation. |
Apprenticeships Traineeships |
The Government’s recently announced Kickstart Scheme is an innovative way to help young people into work. Your local Jobcentre will match eligible candidates to employers with relevant Kickstart vacancies, providing you with an opportunity to gain on the job experience as well as developing your skills. These vacancies can only be filled by applicants supplied via the Jobcentre. |
How to Apply
If you'd like to apply for one of our current openings please send a copy of your CV and a cover letter to HR@tchc.net stating which position you would like to apply for.
Vacancies
Job Title: |
AAT Learning Coach |
Location: |
Stansted and other areas as required |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Apprenticeship Manager |
Contract Type: |
Full-time/Part-time pro rata - fixed term contract |
Salary Band: |
£26,000 to £32,000 pa depending on qualification level and experience |
Job Details: |
Purpose of JobThe Consultancy Home Counties Ltd (TCHC), an Ofsted Good provider, is currently recruiting for AAT Tutors to deliver and support the delivery of Accountancy and bookkeeping courses.. TCHC delivers a wide range of provision types including: Study Programmes, Apprenticeships, Adult Learning Programmes, DWP Programmes and commercial activity mainly across the east of England but also into the East Midlands and London. Essential Requirements for the Role
Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Key competencies:
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Job Title |
Administration and Compliance Manager |
Location: |
Stansted Office |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Administration and Compliance |
Contract Type: |
Permanent |
Salary Band: |
£24-30k |
Purpose of Job
Funded via the European Social Fund (ESF) and the Education & Skills Funding Agency (ESFA); We deliver projects that offer a range of funding, training and support to organisations and individuals. Support for individuals who are eligible for Apprenticeship activity is also available.
TCHC has a requirement for an experienced Office and Administration Manager who will be responsible for overseeing the development and maintenance of the project’s administrative systems, including the implementation of Apprenticeship grants for employers. The ideal candidate will have proven experience of working on ESFA / ESF/BBO/DWP funded projects and other funders.
To meet individual and team monthly KPI’s and targets as set out by TCHC
Provide a qualitative support service to all clients and delivery partners.
Main Tasks & Responsibilities
- Meet all KPI’s as directed by the Head of Administration and Compliance
- Assist with staff recruitment.
- Follow and interpret regulations.
- Support and line manage a team of Project Administrators / Co-ordinators including regular appraisals as per TCHC processes and supervise other administrative staff.
- Deal with queries and any complaints in-line with our procedures.
- Contribute to policy and planning.
- Use information systems and prepare reports and statistics for both internal and external use.
- Regular use of MI systems including PICs, Tracker, Sol 9, OneFile, SharePoint, Google Drive
- Keep up to date with changes to project funding rules form the ESFA, ESF, DWP etc.
- Set up and oversee the project administrative systems, ensuring TCHC and partners’ monthly claims are submitted in a timely and accurate manner.
- Run regular error reports to ensure administrators are processing claims correctly.
- Ensure all documentation is kept up to date and in a format, which complies with ESF and ESFA audit requirements.
- Regularly process PDSAT and FRM reports to ensure claims are processed with no external funding errors.
- Report and liaise regularly with Project Managers to ensure targets are being met and to report on regular queries.
- Assist with compiling requested reports for senior members of staff.
- Assist with training all new staff, subcontractors, associates on required paperwork and funding rules to ensure TCHC procedures are followed correctly.
- Support with ensuring sample checks on all projects are completed monthly to ensure high standards of compliance are in place.
- Monitor the performance of staff and partners responsible for delivery of the Support Services in line with TCHC’s risk assessment process.
- Monitor and report to Head of Administration and Compliance any under-performance risks so that necessary steps can be placed to avoid this.
- Have direct involvement in all compliance audits including article 125’s and 127’s
- Ensure all files chosen for compliance visits and audits are double checked and in order before they are passed over to the ESFA performance manager for testing.
- Raising and processing purchase orders for sub-contractors and associate to ensure payments is made inline with the submissions made to the ESFA.
- Process and pass to finance correct invoices received for purchase orders raised.
- Ensure all H&S policies are adhered to and liaise with HR and Head of Administration and Compliance of any issues raised.
- Assist in developing and updating effective reporting processes to provide the TCHC senior management team with accurate information regarding project performance.
- In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications, and level.
The post holder will be required to be in the office on a full-time basis and you may be required to travel to other locations for training and meetings.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
Job Title: |
Business Development and Implementation Manager |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Business Development Director |
Contract Type: |
Permanent |
Salary Band: |
£35,000 to £42,000 pa |
Job Details: |
Purpose of JobThis is a unique role within the business development department, combining bid management and the implementation of successful tenders working with the Business Development Director and others in the business. You will support TCHC’s growth aspirations by winning new business through high quality bid development, expressions of interests to lead organisations, broader sales activity and shaping our markets through strategic insight. The postholder will produce professionally written proposal content that clearly articulates the organisations value proposition while getting directly involved in the bid development process, including planning, analysis of requirements, storyboarding, and the production of high-quality written content to tight demanding deadlines. You should have experience working on complex bids to tight deadlines, ideally from a Project Management perspective. You must have worked with multi-layered sales/implementations/operations teams on the bid process and be competent when navigating Microsoft Office (PPT/Word/Excel), SharePoint, and other bid/proposal related tools. You should have high ethical standards, take personal accountability for everything you do, and always want to be the best. You must be adaptable, flexible and be happy working on your own initiative, working in Watford and other TCHC locations as required. You will work to implement TCHC’s business plan and 5 year strategy with an action plan to achieve the key objectives as per the milestones in the business plan. You will support with Business Planning and the resource modelling work that underpins it, as well as reporting against the business plan commitments. This individual will be instrumental in the mobilisation and implementation of new contracts and projects meeting timeline and budget requirements, completing mobilisation plans and Gannt charts for new contracts and projects. Working with internal colleagues to ensure sufficient staffing, supply chain delivery, performance targets and commissioner requirements ensuring all projects are implemented within contractual obligations and regulatory requirements. In return you will get to join a dynamic and energetic organisation passionate about tranforming people’s lives where all staff are given the opportunity to engage in the leadership and direction of the organisation. Our values of trust, responsibility, integrity and partnership working underpin everything we do and we pride ourselves on a work culture which fosters innovation, creativity and personal passion. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title |
BBO Employer Engagement Adviser |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1-hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Leanne Sanneh |
Contract Type: |
Fixed Term |
Salary Band: |
£18 to £24k |
This project is co-financed by the European Social Fund and the National Lottery Community fund.
Purpose of Job
TCHC Group Limited (“TCHC”) was set up in August 2004. Since then TCHC has grown rapidly and gained a wealth of experience working with organisations including the National Lottery Community Fund, European Social Fund, the Education and Skills Funding Agency, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across all industry sectors. Our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.
The BBO Employment Engagement Adviser (“Adviser”) will identify and secure Building Better Opportunities (BBO) referrals and outcomes such as training starts, apprenticeships, employment outcomes through business development, engaging with employers and individuals. The Adviser will actively engage with employers across the BBO geographical area using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes to meet their needs.
TCHC offers a range of programmes which include but are not limited to BBO projects, Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training. The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback.
Your success will be measured by the number of BBO outcomes achieved through employer engagements, training starts and employment outcomes. We are looking for a sales-driven individual with an eye for commercial opportunities to maximise our BBO projects.
The BBO projects are co-financed by the European Social Fund and the National Lottery Community fund.
Main Tasks &Responsibilities
- Utilise sales, business development, marketing, and networking techniques to attract business from client companies.
- Develop a good understanding of client companies, their industry, what they do, their work, culture, and environment to upsell across opportunities.
- Complete Training Needs Analysis and Organisation Needs Analysis as required with employers over the telephone or face to face.
- Liaise with the Programme, Departmental and Senior Managers to ensure sharing of performance data against individual KPIs and target revenue, as well as programme viability.
- Collaborate with our Digital Content and Media Manager to advertise our services in your defined area(s) and obtain case studies.
- Generate opportunities through marketing and attend promotional events to raise BBO and brand awareness.
- Work towards and exceeding targets that may relate to the number of participants placed, a value to be billed to clients or business leads generated.
- Be creative in reviewing recruitment practices to ensure effectiveness of recruitment and selection techniques.
- Engage with stakeholders committed in projects to maximise referral networks (this includes but is not exclusive to working with BBO partners, Employers, Local Authorities, Job Centre Plus, Schools, Colleges, Universities, Community Organisations, Training Provider Networks, and any others as required).
- Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other BBO deliverables.
- Work closely with the TCHC BBO team and BBO partners to ensure close coordination, efficient and effective working practices to support participants to meet outcomes.
- Prepare for and attend monthly caseload review meetings with your line manager and team meetings with colleagues.
- Complete accurate, eligible, and appropriate paperwork for funding evidence requirements of the projects.
- Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits.
- Apply project management techniques to effectively account manage employers and account for potential risks or issues to pre-empt barriers.
- Collaborate with the Gateway Team to coordinate training delivery and maintain a high standard for customer service and experience.
- Liaise with TCHC staff across a range of programmes regarding job opportunities and building relationships to ensure CVs and participants are put forward for appropriate vacancies or opportunities.
- Gain and maintain local knowledge from Advisers and JCP staff regarding new openings, recruitment drives and redundancies.
- Record, update and own your information via the database/CRM in line with company processes and procedures.
- Keep up to date with labour market intelligence e.g. legislation, professional, and academic developments.
- In addition, the post holder may be asked to carry out other reasonable duties appropriate to their experience, qualifications, and level, across the geographical area that TCHC operates in.
Skills and Experience Required:
- Experience of employer engagement.
- Experience of recruitment practice and services.
- Experience of successfully delivering against KPIs.
- Sales experience.
- Tele-sales and cold calling experience.
- Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication.
- Flexible with the ability to respond quickly and positively to changes.
- Strong attention to detail.
- Target driven with a proven track record of delivering targets whilst responding to tight deadlines and multiple pressures.
- Market awareness within the employment and skills sector.
- Ability to work within a team as well as independently.
- Car owner/driver essential.
Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK.
Job Title: |
Digital Apprenticeships Learning Coach |
Location: |
Travel across the East of England and other TCHC delivery areas as required |
Working Hours: |
9.00 am to 5.30 pm, flexibility on hours may be required 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Technology Training |
Contract Type: |
Permanent |
Salary Band: |
£32,000 to £38,000 pa |
Job Details: |
Purpose of JobTCHC Group are looking for enthusiastic and qualified tutor/learning coaches to support the delivery of our technical courses and Digital Apprenticeship programmes. Applicants require a minimum competency in Training and Assessing for 2 or more subject specific standards:
Your role will be to ensure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2. This role combines teaching and learning alongside assessment. Roles are available across Herts, Essex, Norfolk, Suffolk and Cambridgeshire as required - travel is integral to the job. Day to Day Tasks
Key Competencies:
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Enhanced DBS checks will be a requirement for this position. |
Job Title: |
Employability Tutor |
Location: |
Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Permanent |
Salary Band: |
£21,000 to £26,000 pa |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement. The Employability Tutor will be creative and engaging to ensure individuals achieve their qualification(s). You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title |
Employer Engagement Adviser |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1-hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Leanne Sanneh |
Contract Type: |
Fixed Term |
Salary Band: |
£18,000 - £25,000 pa |
Purpose of Job
TCHC Group Limited (“TCHC”) was set up in August 2004. Since then TCHC has grown rapidly and gained a wealth of experience working with organisations including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across all industry sectors. Our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.
The Employer Engagement Adviser (“Adviser”) will identify, and secure Apprenticeship and training starts through business development, engaging with employers and individuals promoting our training offer. The Adviser will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs.
TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training. The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback.
Your success will be measured by the number of employer engagements with Apprenticeship, Training starts and outcomes that support TCHC projects. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects.
Main Tasks &Responsibilities
- Utilise sales, business development, marketing, and networking techniques to attract business from client companies.
- Develop a good understanding of client companies, their industry, what they do, their work, culture, and environment to upsell across opportunities.
- Complete Training Needs Analysis and Organisation Needs Analysis as required with employers over the telephone or face to face.
- Liaise with the Programme, Departmental and Senior Managers to ensure sharing of performance data against individual KPIs and target revenue, as well as programme viability.
- Collaborate with our Digital Content and Media Manager to advertise our services in your defined area(s) and obtain case studies.
- Generate opportunities through marketing and attend promotional events to raise brand awareness.
- Work towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
- Be creative in reviewing recruitment practices to ensure effectiveness of recruitment and selection techniques.
- Engage with stakeholders committed in projects to maximise referral networks (this includes but is not exclusive to working with Employers, Local Authorities, Job Centre Plus, Schools, Colleges, Universities, Community Organisations, Training Provider Networks, and any others as required).
- Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contracts deliverables.
- Prepare for and attend monthly caseload review meetings with your line manager and team meetings with colleagues.
- Complete accurate, eligible, and appropriate paperwork for funding evidence requirements of the projects.
- Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits.
- Apply project management techniques to effectively account manage employers and account for potential risks or issues to pre-empt barriers.
- Collaborate with the Gateway Team to coordinate training delivery and maintain a high standard for customer service and experience.
- Liaise with TCHC staff across a range of programmes regarding job opportunities and building relationships to ensure CVs and candidates are put forward for appropriate vacancies or opportunities.
- Gain and maintain local knowledge from Advisers and JCP staff regarding new openings, recruitment drives and redundancies.
- Record, update and own your information via the database/CRM in line with company processes and procedures.
- Keep up to date with labour market intelligence e.g. legislation, professional, and academic developments.
- In addition, the post holder may be asked to carry out other reasonable duties appropriate to their experience, qualifications, and level, across the geographical area that TCHC operates in.
Skills and Experience Required:
- Experience of employer engagement.
- Experience of recruitment practice and services.
- Experience of successfully delivering against KPIs.
- Sales experience.
- Tele-sales and cold calling experience.
- Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication.
- Flexible with the ability to respond quickly and positively to changes.
- Strong attention to detail.
- Target driven with a proven track record of delivering targets whilst responding to tight deadlines and multiple pressures.
- Market awareness within the employment and skills sector.
- Ability to work within a team as well as independently.
- Car owner/driver
Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK.
Job Title: |
Traineeships Co-ordinator |
Location: |
Watford or Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Youth Programmes |
Contract Type: |
Fixed Term |
Salary Band: |
£18,000 to £23,000 pa |
Job Details: |
BackgroundTCHC are a Grade 2 Good Ofsted Independent Training Provider that have been awarded an ESFA Traineeships contract for 19 – 24 year olds in the West Midlands, East of England and London areas. The post holder will be accountable for maximising and managing the performance of training provision for Traineeships across the organisation. You will ensure all agreed contractual and company targets are achieved through effective leadership of the team and by building an environment in which the company can develop and prosper. Purpose of Job
Over-arching KPIs
Key Responsibilites
In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications, and level. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment. |
Job Title: |
Functional Skills Tutor |
Location: |
Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Permanent |
Salary Band: |
£22,000 to £27,000 pa |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. You will bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Functional Skills Tutor |
Location: |
Postions available in Ipswich, Peterborough, Thurrock/Romford, Watford and Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Permanent |
Salary Band: |
£22,000 to £27,000 pa |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
IT Tutor |
Location: |
Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Full-time |
Salary Band: |
£22,000 to £27,000 pa depending on qualifications |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. As an ICT Tutor you will be responsible for planning and teaching ICT User skills and the curriculum and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or complete assessments. You will bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
|
Job Title |
GCGP Community Engagement Team Leader |
Location: |
Peterborough |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
GCGP Programme Manager |
Contract Type: |
Fixed Term to March 2022 |
Salary Band: |
Salary Band: £20,000 to £25,000 p.a. |
This project is co-financed by the European Social Fund and the National Lottery Community fund.
To engage with the partners of a BBO project to support a cohesive partnership to deliver the targets and objectives of the BBO and To support participants and advisors:
- To support the recruitment of participants onto the project as required
- To hold a small interim caseload of participants when the project capacity has been reached and undertake direct delivery to BBO participants as required
- To support delivery advisers within the partnership with complex cases, including conducting joint meetings with participants as required.
- To work together with the Community Engagement Adviser to promote TCHC courses across the partnership, and help to identify where there is a need for Information, Advice and Guidance from particiants.
- To support the Community Engagement Adviser to co-ordinate and deliver workshops to advisers around topical themes, such as Safeguarding updates.
- To work together with the Relationship Employment Consultant to promote employment opportunities, and help to identify employment and training needs of participants on the project.
- To ensure frontline staff have a comprehensive database of provision such as training and employment opportunities for their participants to aid progression
- To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
- To chair a monthly adviser team meeting.
- To assist partners and TCHC with the completion of BBO Participant paperwork, participant queries and/or eligibility requirements
- To support the Administration team at Stansted with partnership queries
- To collect and analyse data in order to assist the BBO Programme Manager with partner performance reviews
- To promote the BBO projects and the work of TCHC at every given opportunity, including attending events and networking opportunities, such as the jobs fairs.
- Be able to travel to locations across Suffolk, Cambridgeshire, Peterborough, Stansted and elsewhere as required.
Main Tasks & Responsibilities
- Promote the BBO project to reach individuals who would benefit from it by e.g. attending Job Fairs
- To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
- To ensure paperwork submissions are in compliance with the National Lottery Community Fund and Euopean Social Fund requirements
- To be fully conversant with current ESF and Big Lottery guidance and paperwork
- To support the Programme Manager in the quarterly audit submissions, including feeding infomarion to the programme manager to complete required documents and checking of participant sample audits to ensure compliance.
- To analyse and review data, including project performance, soft outcomes, equality and diversity and Job Centre figures to ensure targeted response from partners.
- Promote the BBO project to local stakeholders e.g. Job Centres, Local Authorities, and other community organisations to raise the profile of the BBO project and its legacy and to generate referrals
- Build links with other local organisations / stakeholders in order to benefit the partnership and their participants and to be a potential referral source
- Build links and relationships between partner organisations
- Source appropriate provision, volunteering opportunities, work experience, training opportunities and job opportunities and develop a user friendly Database to share regularly to the partnership
- Chair the Delivery Partners Group Team Meetings that brings together delivery advisers to communicate updates, to share best practice and resolve challenges.
- Deliver activities to meet KPI’s and contract outcomes, including maintenance of Client records in accordance with Big Lottery/ ESF regulation and as agreed with the Programme Manager
- To be fully aware and compliant of company policies and procedures, including following GDPR regulations.
- Build links and relationships across other BBO projects TCHC lead on, offering support and guidance as required.
In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
Closing date: 9am Monday 26th April
Interview dates: 4th, 5th & 6th May
Job Title: |
Leadership and Management Tutor |
Location: |
Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Full-time |
Salary Band: |
£22,000 to £27,000 pa depending on qualifications |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. The Leadership and Management Tutor and practitioner will be responsible for planning, teaching related qualifications and the curriculum, and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or complete assessments. You will bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Multi-Subject Tutor |
Location: |
Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Permanent |
Salary Band: |
£23,000 to £27,000 pa |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. The post-holder will be competent to deliver one or more of the following at level 2 or higher:
Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title |
NALEP Community Engagement Team Leader |
Location: |
Ipswich office |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
NALEP Programme Manager |
Contract Type: |
Fixed Term to March 2022 |
Salary Band: |
Salary Band: £20,000 to £25,000 p.a. |
This project is co-financed by the European Social Fund and the National Lottery Community fund.
To engage with the partners of a BBO project to support a cohesive partnership to deliver the targets and objectives of the BBO and To support participants and advisors:
- To support the recruitment of participants onto the project as required
- To hold a small interim caseload of participants when the project capacity has been reached and undertake direct delivery to BBO participants as required
- To support delivery advisers within the partnership with complex cases, including conducting joint meetings with participants as required.
- To work together with the Community Engagement Adviser to promote TCHC courses across the partnership, and help to identify where there is a need for Information, Advice and Guidance from particiants.
- To support the Community Engagement Adviser to co-ordinate and deliver workshops to advisers around topical themes, such as Safeguarding updates.
- To work together with the Relationship Employment Consultant to promote employment opportunities, and help to identify employment and training needs of participants on the project.
- To ensure frontline staff have a comprehensive database of provision such as training and employment opportunities for their participants to aid progression
- To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
- To chair a monthly adviser team meeting.
- To assist partners and TCHC with the completion of BBO Participant paperwork, participant queries and/or eligibility requirements
- To support the Administration team at Stansted with partnership queries
- To collect and analyse data in order to assist the BBO Programme Manager with partner performance reviews
- To promote the BBO projects and the work of TCHC at every given opportunity, including attending events and networking opportunities, such as the jobs fairs.
- Be able to travel to locations across Suffolk, Cambridgeshire, Peterborough, Stansted and elsewhere as required.
Main Tasks & Responsibilities
- Promote the BBO project to reach individuals who would benefit from it by e.g. attending Job Fairs
- To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
- To ensure paperwork submissions are in compliance with the National Lottery Community Fund and Euopean Social Fund requirements
- To be fully conversant with current ESF and Big Lottery guidance and paperwork
- To support the Programme Manager in the quarterly audit submissions, including feeding infomarion to the programme manager to complete required documents and checking of participant sample audits to ensure compliance.
- To analyse and review data, including project performance, soft outcomes, equality and diversity and Job Centre figures to ensure targeted response from partners.
- Promote the BBO project to local stakeholders e.g. Job Centres, Local Authorities, and other community organisations to raise the profile of the BBO project and its legacy and to generate referrals
- Build links with other local organisations / stakeholders in order to benefit the partnership and their participants and to be a potential referral source
- Build links and relationships between partner organisations
- Source appropriate provision, volunteering opportunities, work experience, training opportunities and job opportunities and develop a user friendly Database to share regularly to the partnership
- Chair the Delivery Partners Group Team Meetings that brings together delivery advisers to communicate updates, to share best practice and resolve challenges.
- Deliver activities to meet KPI’s and contract outcomes, including maintenance of Client records in accordance with Big Lottery/ ESF regulation and as agreed with the Programme Manager
- To be fully aware and compliant of company policies and procedures, including following GDPR regulations.
- Build links and relationships across other BBO projects TCHC lead on, offering support and guidance as required.
In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.
Closing date: 9am Monday 26th April
Interview dates: 4th, 5th & 6th May
Job Title: |
Programme Coordinator |
Location: |
Watford or Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance and Implementation Manager |
Contract Type: |
Permanent, Full Time |
Salary Band: |
£18,000 to £23,000 pa |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a coordinator that can bring a fresh perspective to our existing team, to support learner engagement, enbed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. You will be responsible for creating an outstanding experience for our learners and working closely with the Performance and Implementation Manager and internal teams, to track, report, and monitor the success of all adult learning activity across the pan-London and non devolved programmes. You will be responsible for supporting the success of learners and their journey with TCHC, and you will be an engaging and collaborative part of our department as we continue to promote our ethos for continued development as well as strive for business and operational excellence. Main Tasks & Responsibilities
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Recruitment Coordinator |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
HR |
Contract Type: |
Permanent |
Salary Band: |
£20,000 to £26,000 pa |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004. Since then TCHC has grown rapidly and gained a wealth of experience working with organisations including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across all industry sectors. Our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.
The Recruitment Coordinator will identify, and secure Internal staff to support all areas of the Business where a new hire is required. They will be responsible for working with Directors and Managers to ensure we have a pipeline of applicants for new and potential vacancies with TCHC. The Coordinator will also assist when needed the Employer Engagement team in sourcing of Apprentices for our Employers. TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training. The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback. Your success will be measured by the number of internal vacancies filled without using external agencies and filling internal vacancies in a timely manner. Main Tasks &Responsibilities
Skills and Experience Required:
Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK. |
Job Title: |
Traineeships Co-ordinator |
Location: |
Watford or Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Youth Programmes |
Contract Type: |
Fixed Term |
Salary Band: |
£18,000 to £23,000 pa |
Job Details: |
BackgroundTCHC are a Grade 2 Good Ofsted Independent Training Provider that have been awarded an ESFA Traineeships contract for 19 – 24 year olds in the West Midlands, East of England and London areas. The post holder will be accountable for maximising and managing the performance of training provision for Traineeships across the organisation. You will ensure all agreed contractual and company targets are achieved through effective leadership of the team and by building an environment in which the company can develop and prosper. Purpose of Job
Over-arching KPIs
Key Responsibilites
In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications, and level. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment. |
Job Title: |
Rail Technician Internal Quality Assurer |
Location: |
Travel across East London and Essex |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Quality Assurance |
Contract Type: |
Perm/Part-time/Associate contract |
Salary Band: |
Competitive |
Job Details: |
Purpose of JobTCHC Group is an OFSTED Grade 2 private training provider primarily operating within the six counties of the East of England. We have direct funding from the Education and Skills Funding Agency (ESFA) providing Apprenticeships, Traineeships, Study Programme, Adult Programmes and other bespoke training programmes. We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support all the TCHC Group delivery working across different programs and provision to ensure that Learning Coaches are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme. We are specifically looking for an IQA,who is competent to sample some the following subjects and levels:
Our delivery teams are professional, highly qualified and experienced, recognised by our awarding organisations by giving us Direct Claim Status for most of our qualifications. Our External Quality Assurers continually praise our delivery teams and internal quality processes and we want to build on this quality, so we can become a Grade 1 OFSTED provider. Travel is essential for this role. Main Tasks & ResponsibilitiesAs an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Enhanced DBS checks will be a requirement for this position. |
Job Title: |
Rail Tech Learning Coach |
Location: |
Field Based/Essex/London/Herts |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Apprenticeships |
Contract Type: |
Permanent |
Salary Band: |
£32,000 to £38,000 pa |
Job Details: |
Purpose of JobTCHC Group have an exciting opportunity for a qualified and experienced L2, L3 & L4 Rail Technician Apprenticeship Learning Coach/Assessor for apprentices emerging from the Rail Engineering Technician and where possible, Engineering Advanced Technician standards: https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-operative/ https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-technician/ Main Tasks & ResponsibilitiesKey responsibilities include:
Education / Qualifications
Experience
Knowledge
Skills/abilities
Personal qualities
TCHC is committed to safeguarding children, young people, and vulnerable adults. All appointments are subject to a satisfactory enhanced DBS disclosure Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. (Driving License & access to own vehicle Required) |

Apprenticeships
We don't currently have any open positions for Apprentices at TCHC Group.
We do however, work with a number of other companies to place and train their Apprentices, for full details on the Apprenticeships we offer please see below or get in touch to make an enquiry.

Traineeships
Traineeship: |
Accounting |
Locations: |
Barking, London Park Royal, London |
Job Details: |
|
Apply Now | To find out more and apply email: traineeships@tchc.net |
Traineeship: |
Business Admin |
Locations: |
Barking, London Park Royal, London |
Job Details: |
|
Apply Now | To find out more and apply email: traineeships@tchc.net |
Traineeship: |
Business Admin |
Locations: |
Hemel Hempstead |
Job Details: |
We are looking for an administrator, to carry out basic support admin with the potential for growth within our busy construction company. Role requirements:
|
Apply Now | To find out more and apply email: traineeships@tchc.net |
Traineeship: |
Digital Marketing |
Locations: |
Barking, London Park Royal, London |
Job Details: |
|
Apply Now | To find out more and apply email: traineeships@tchc.net |
Traineeship: |
Sales |
Locations: |
Barking, London Park Royal, London |
Job Details: |
|
Apply Now | To find out more and apply email: traineeships@tchc.net |

Kickstart Vacancies
Job Title: |
Admin Co-ordinator |
Location: |
1 Vacancy available in each of: Ipswich, Peterborough, Clacton-on-Sea and Romford/Thurrock |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Youth Programmes |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTo carry out data inputting and administration tasks to the highest quality to ensure that all records are audit and contract compliant. Main Duties
In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Apprenticeships Administrator |
Location: |
Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Apprenticeships |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTo provide admin support to the team. Entering learner records on to TCHCs Learner management system. Complete Funding Application Forms Providing Information, Advice or Guidance about a range of issues, such as careers, education, equal opportunities and referring learners to specialist agencies as appropriate to their needs Deliver Education Induction to new learners, including supporting learners through relevant assessments. Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews Printing, photocopying and scanning. Putting together Adviser/Tutor Packs ensuring they are complete and ready for collection/delivery. Deliver a positive experience to new learners, ensuring they engage with you and the programme. Achieve the Customer Service Standards required on the programme Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a learner’s personal circumstances, ambitions and goals. Assist in the filing of learner records and other TCHC documents. Ensuring all messages and correspondence are dealt with efficiently and promptly. General administration duties as required. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Core Skills and Data Protection Coordinator |
Location: |
Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Core Skills Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobThe ideal candidate will have a passion for learner service and administration, willing to learn and be a team player. You will be working in a busy environment and you will need to be good at multi-tasking and be able to engage effectively on the phone and face to face. You will be required to work alongside the Core skills Manager to improve the quality of provision whilst also making sure Service Delivery Targets are met. You will also be required to support the Lead Data Protection Officer in ensuring that TCHC remain compliant in all areas of Data Protection. Main Tasks & Responsibilities: Support the Core Skills Manager, Programme Managers, Centre Managers, Director of Curriculum, Quality, Compliance and Safeguarding, Programmes Director and Business Development Director to take Core Skills forward in improving the quality of provision whilst ensuring the service delivery targets are met. Coordinate and monitor the embedding of Core Skills across all provision. Present progress data and analysis at meetings and to staff when required to do so. Support the Quality Assurance Team in liaising with awarding bodies and external quality assurers and arrange moderation visits in conjunction with the quality manager where necessary. Accurately complete all relevant paperwork in line with JCQ and TCHC requirements as well as awarding bodies. To check invigilation documents for external and internal exams monthly in line with awarding body regulations and requirements. To sample Speaking Listening and Communicating assessments for all levels monthly. To raise purchase orders when required. Assist in meeting company targets, retention, progress, and achievement of all learners. Assist in the writing, design and development of programmes / courses and training manuals. Comply with Health and Safety at Work Act 1974, Maladministration, Prevent and Safeguarding policies and practices and uphold equal opportunities and all other TCHC policies and procedures. Undertake necessary in-house training and any training needs identified in the appraisal. Assist the Core Skills Manager, Sub-Contractors and Associate Tutors to ensure that the quality of teaching and learning required by TCHC and the awarding bodies is met. To complete Functional Skills audits in line with our quality assurance strategy annually for all programmes. To support the Core Skills Manager in viewing the QAR data for core skills and action plan any areas of concern. To organise meetings when required. To take minutes of meetings when required. To check funding drawdown when required. To ensure that all Core Skills and Data Protection trackers are kept up to date. To support the Lead Data Protection Officer in ensuring that all staff comply with the Data Protection requirements of TCHC. To review yearly the Data Protection Impact Assessments for both TCHC and Sub-Contractors. To keep up to date with current news from the ICO (Information Commissioner’s Office) in relation to Data Protection. To deal with data breaches as they arise. To report data concerns to the Lead Data Protection Officer. To support the Lead Data Protection Officer in delivering any training. To send monthly Data Protection reports to the Lead Data Protection Officer and Board of DirectorsNote: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Data Input Administrator |
Location: |
Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Administration & Compliance |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTo carry out data inputting and administration tasks to the highest quality to ensure that all records are ESF and ESFA audit and contract compliant. You will need to collate and check all learner forms and make up concise learner files. Carry out precise data entry onto all existing and new data systems Maintain Excel Spreadsheets Liaise with advisers and external partners by telephone and email. Chase missing paperwork and trouble shoot to ensure ESF & ESFA audit compliance. Accurately file all learner paperwork in a timely manner. Answer telephone enquires relating to the ESF & ESFA projects Work as part of the team in ensuring that all systems and processes are adhered to. In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Digital Platform Course Developer |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Technology Training |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobThis role is the person who does all of the course content building and design on the TCHC Equal platform; to be done well this would be a full-time responsibility. TCHC has multiple courses that need to be transferred online in order to reduce face to face and remote visits. For example, if one of our Apprenticeship subjects was transferred online this could reduce the face to face/remote tutor delivery by half. To transfer apprenticeship course content online would require this course developer to work alongside a subject specific tutor and the quality team to transfer the vision of those tutors to an online version of their course. Transferring and maintaining this amount of course content online is a full-time job for whomever does this. They would be overseen by The Head of Technology Training to ensure consistency of design and quality. In return you will get to join a dynamic and energetic organisation passionate about tranforming people’s lives where all staff are given the opportunity to engage in the leadership and direction of the organisation. Our values of trust, responsibility, integrity and partnership working underpin everything we do and we pride ourselves on a work culture which fosters innovation, creativity and personal passion.The main tasks & responsibilities will include; creating new projects and courses in our online platform. This includes producing project management timelines or activity planners for each course in development that they are working on. They will be working with the Head of technology to agree and plan year-round schedules of course maintenance and receive training on how to conduct all their duties including how to use the plantforms content mangment and course creation system. They will be performing course and platform maintenance; fixing issues that customers and staff report and then escalating issues to the platform developers. The will be working closely with Subject tutors to transform TCHC classroom course content and resources into online courses. The will work on continued development of course content on a weekly basis so that courses are both creative and constantly evolving. They will also assist the head of technology training in creating user guides for learners, tutors and Quality assurers and provide support for training staff. They will take proactive approaches to ensure Safeguarding and Prevent issues are raised accordingly, in line with TCHC’s Safeguarding Policy. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Destination Tracking Coordinator |
Location: |
Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobThe Destination Tracking Coordinator (Coordinator) will be responible for all programme destination tracking across TCHC Group. The Coordinator will use our management information system to draw down data and keep robost records of ex-learner tracking, they will actively engage with ex-learners over the telephone and e-mail to survey them to find out what they have been doing since leaving a TCHC programme. The role will be largely administerative, however will involve dealing with ex-learner filing, completing trackers, uploading reports, chasing paperwork and documentation, answering questions and queries and other duties a required. The post holder will be involved in other administerative work across the company. We are looking for a motivated individual with an eye detail, excellent administration skills, professional attitude and excellent customer service skills. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Employer Engagement Adviser |
Location: |
5x Vacancies available in Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Relationship Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobThe Employer Engagement Adviser (“Adviser”) will identify, and secure Apprenticeship and training starts through business development, engaging with employers and individuals promoting our training offer. The Adviser will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs. TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training. The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback. Your success will be measured by the number of employer engagements with Apprenticeship, Training starts and outcomes that support TCHC projects. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects. |
Job Title: |
Gateway Customer Service Executive |
Location: |
2x Vacancies available in Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Gateway Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTake inbound calls and make phone calls to customers to book onto training courses and book appointments with an appropriate Personal Adviser/Tutor/Learning Coach - using Diary Management, Excel Spreadsheets, and Client Relationship Management tools Nurturing leads and accounts who are not currently ready to convert Generating and booking qualified appointments for the Company’s Personal Adviser’s, Tutors, Learning Coaches and Business Development team Ensuring that customer data is kept up to date and accurate Providing overall business development support to the TCHC Group of companies Maintain market and product knowledge Working with the Gateway Projects Manager to meet monthly performance targets Ensuring Advisers have relevant paperwork for training Sourcing and booking venues for training Preparing Purchase Orders Provide attendance reports for referral providers/employers Maintain Personal Advisers/Tutors/Learning Coaches calendars Liaise with Personal Advisers/Tutors/Learning Coaches to ensure attendance in calendars is accurate Liaise with Programme Managers for implementation of appropriate course dates/venues Email customers with pre-course information regarding venue, Adviser/Tutor/Learning Coach details, dates and eligibility documentation Email reminders and follow-up with customers to ensure attendance on training courses.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Gateway IAG Adviser |
Location: |
3x Vacancies available in Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Gateway Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTo provide admin support to the team. To complete your Business Administration Apprenticeship programme. To complete your L2 Certificate in Information Advice or Guidance Entering learner records on to TCHCs Learner management system. Complete Funding Application Forms Providing Information, Advice or Guidance about a range of issues, such as careers, education, equal opportunities and referring learners to specialist agencies as appropriate to their needs Deliver Education Induction to new learners, including supporting learners through relevant assessments. Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews Printing, photocopying and scanning. Putting together Adviser/Tutor Packs ensuring they are complete and ready for collection/delivery. Deliver a positive experience to new learners, ensuring they engage with you and the programme. Achieve the Customer Service Standards required on the programme Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a learner’s personal circumstances, ambitions and goals. Assist in the filing of learner records and other TCHC documents. Ensuring all messages and correspondence are dealt with efficiently and promptly. General administration duties as required. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
IT Support Coordinator |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of IT |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobThis position is for an IT Support Coordinator to join the in-house IT team in order to help resolve and process inbound support requests for all internal IT systems. As TCHC's digital training offer continues to grow a key part of the role they will be the administration of our Digital Learning platform. They will work with the Head of Technology Training to ensure that all enquiries and issues relating to the system are dealt with promptly and escalated where necessary whilst also supporting managers, staff and learners to guarantee a high level of service with the administrative and customer service experience of the platform. Outside of their work on the Digital Learning Platform the IT Support Coordinator will sit within the in-house IT department, they'll be responsible for first line processing of tickets and calls submitted from the organisations staff. As they progress over time and develop their own troubleshooting and technical skills they'll be expected to take ownership of these issues and provide a satisfactory resolution for the ticket submitter. They'll also support the IT team in their wider objectives by providing assistance in the setting up, configuration and roll out of a wide array of hardware and software. The young person will be supported by their line manager and the wider department to develop their troubleshooting and technical skills across a number of platforms. They will have the opportunity to gain hands on practical experience in providing support, configuration and repair/fault finding across laptops, desktops, mobile phones, VOIP phones, Windows and IOS operating systems, networking equipment (routers, wireless access points, switches, etc.), cloud platforms and a range of different commonly used software packages.
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Kickstart Administrator |
Location: |
Watford |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Relationship Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of Job
Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Partnership and Supply Chain Coordinator |
Location: |
Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobThe Partnership and Supply Chain Coordinator (Coordinator) will assist the Partnership and Supply Chain Manager in maintaining performance and quality of the partnerships with external partners that deliver on TCHC programmes. The Co-Ordinator will actively engage with Supply Chain Partners across all geographical areas where our contracts are based, but may be required to work across other geographical areas as required, using a variety of interventions to support the full range of TCHC programmes and contracts to meet their needs. The role will be largely administerative, however will involve dealing with partners via telephone and email, filing, and completing trackers, minute taking of meetings, uploading reports, chasing paperwork and documentation, answering questions and queries and other duties a required. We are looking for a motivated individual with an eye detail, excellent administration skills, professional attitude and excellent customer service skills. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Quality and Safeguarding Co-ordinator |
Location: |
Watford/Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Quality, Compliance and Safeguarding Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
TCHC is looking for an enthusiastic Quality and Safeguarding Coordinator based at our offices in either Watford or Stansted. Travel is a part of this role when required. The ideal candidate will have a passion for Quality Assurance or be willing to learn with a keen eye for detail and be a team player.You will be working in a busy environment and you will need to be good at multi-tasking and be able to engage with customers on the phone, face to face and virtually. You will be required to work with the Quality and Safeguarding Teams and others to support with paperwork and Safeguarding queries, errors, and compliance checks. Training and development will be provided to the successful candidate, there will be a requirement to successfully complete a Safeguarding Designated Person qualification as part of this role which will be paid for by the company. Main Tasks & Responsibilities: Safeguarding learners, staff, and others: To undertake and pass a Safeguarding Designated Person qualification. Organise Safeguarding meetings, training, and events. Keep a Training record of all Safeguarding learning undertaken. Manage Safeguarding referrals and handle cases for learners, staff, and others. Refer cases to other agencies when required. Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools. Create Safeguarding reports for management. Provide advice and guidance to staff on Safeguarding concerns raised. Raise awareness of Safeguarding and Prevent strategies and policies. Carry out compliance checks. Always maintain confidentiality. Quality and Compliance: To provide admin support to the Director of Quality and the Quality Manager. To book Partner meetings, training, and events. Undertake compliance checks. To provide programme updates to Partners. To investigate non-conformance and report in line with TCHC policies. Take minutes for meetings when required General: Follow Data Protection and GDPR regulations and raise awareness of compliance Manage data and information using our management information systems. Ensure all messages and correspondence are dealt with efficiently and promptly.Type up minutes, letters, reports, and other documents – printing, photocopying, and scanning when required. Undergo training as and when required to meet job role requirements. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Enhanced DBS checks will be a requirement for this position. |
Job Title: |
Tutor - Multi Subject |
Location: |
Ipswich |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Head of Youth Programmes |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. You will be responsible for planning and teaching the curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. The post-holder will be competent to deliver one or more of the following (*primarily up to Level 2): Business Administration IT Customer Service Employability Main Tasks & Responsibilities Create effective schemes of works that clearly supports the learning process of individuals Prepare and develop innovative lesson plans, designing and delivering group activities Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement Provide one to one support to learners where necessary Hold a manageable caseload of learners Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes Provide appropriate encouragement, guidance and support to learners to help them progress Prepare and submit up-to-date assessments of learners, across all relevant activities Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence Prepare for and attend monthly caseload review meetings with your line manager Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools. Any complaints are raised accordingly in line with TCHC’s Complaints Policy Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |
Job Title: |
Tutor |
Location: |
Watford/Stansted |
Working Hours: |
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week |
Reports to: |
Performance & Implementation Manager |
Contract Type: |
Kickstart |
Salary Band: |
National Minimum Wage |
Job Details: |
Purpose of JobTCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. The Kickstart Tutor will be creative and engaging to ensure individuals achieve in employment and vocational related qualifications. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement. Main Tasks and Responsibilities:Create effective schemes of works that clearly supports the learning process of individuals Prepare and develop innovative lesson plans, designing and delivering group activities Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement Provide one to one support to learners where necessary Hold a manageable caseload of learners Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes Provide appropriate encouragement, guidance and support to learners to help them progress Prepare and submit up-to-date assessments of learners, across all relevant activities Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence Prepare for and attend monthly caseload review meetings with your line manager Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools. Any complaints are raised accordingly in line with TCHC’s Complaints PolicyAct as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey. Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. |