Job Title:

AAT Learning Coach

Location:

Stansted, Watford and other areas as required

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Apprenticeship Manager

Contract Type:

Full-time/Part-time pro rata - fixed term contract

Salary Band:

£26,000 to £33,000 pa depending on qualification level and experience

Purpose of Job

TCHC, an Ofsted Good provider, is currently recruiting for AAT Tutors to deliver and support the delivery of Accountancy and bookkeeping courses.. TCHC delivers a wide range of provision types including: Study Programmes, Apprenticeships, Adult Learning Programmes, DWP Programmes and commercial activity mainly across the east of England but also into the East Midlands and London.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS or equivalent
• Must hold an AAT or equivalent qualification
• Confident with 1-1 and group delivery.
• At least 3 year’s experience of successfully working in an accounting role or teaching accounting skills
• Flexible travel as post holder must be able to travel across east, central and South East London
• Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

Main Tasks & Responsibilities

• To deliver AAT / Accountancy qualifications from foundation to advanced levels
• To deliver classroom / group based training to learners, along with field based Assessments in the learners’ place of work.
• Prepare, plan and deliver quality learning and ensure timely and accurate completions in line with company procedures and timescales.
• Provide guidance, support and encouragement to learners throughout their journey.
• Provide progress feedback to learners and provide support to ensure they meet their set goal / target.
• Organise and maintain documentation on learners` progress.
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs.
• To support, advise and motivate learners.
• Ensure that all required paperwork, including enrolment forms, learning outcomes forms, awarding body registration forms and course registers, including the tutor’s report and claim forms are completed and returned to the relevant office, within two weeks of the end of the course (It is vital for funding purposes that these documents are received promptly).
• Attend relevant induction and training meetings as required by TCHC.
• Attend Standardisation meetings, internal and external moderation meetings.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Key competencies:

• Confident and professional with the ability to inspire and motivate people.
• Quality driven and prepared to go the extra mile for your learners.
• Excellent organisational skills.

• Ability to work alone and as part of a team
• Accurate progress reports a must
• The ability to work with candidates at all levels to ensure that they successfully complete qualifications

To apply please email your CV and covering letter quoting reference number AATT002 to humanresources@tchc.net or post to HR, TCHC, 21 Station Road, Watford, WD17 1AP.

For further information or an informal chat about the role, please contact michael.brosnan@tchc.net or call 07926 086797

Job Title:

Location:

Stansted/Watford/Aylesbury

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Communitites Programme Manager

Contract Type:

Fixed Term to 31 December 2021

Salary Band:

£26,000 to £29,000 pa

This project is co-financed by the European Social Fund and the National Lottery Community fund.

Purpose of Job

Deliver BBO/ESF and other funded community programmes for TCHC to targets, outputs and contract requirements. The delivery of the activity will be in line with the overall TCHC strategy.

Successfully manage operational staff in relation to the agreed outcomes.

Collate engagement and output data and report on the progress of the programmes to the Communities Programme Manager and funding bodies. 

Work with the Communities Programme Manager to further develop activity to continue to improve the successful delivery of the programmes, including the overseeing of direct delivery of elements of the programme by TCHC.

Work with all key stakeholders within the programme area to ensure quality of service and overall success of the delivery. 

To meet individual and team monthly KPI’s and targets as set out by TCHC

Main Tasks & Responsibilities

• Meet programme, individual and team targets as set out by the Communities Programme Manager  
• Ensure consistency in the strategic approach adopted by all programmes within TCHC 
• Work effectively with peer Programme Managers to ensure consistency of approach and maximise efficiencies in the delivery, reporting and best practice methods of the programmes 
• Ensure effective reports are produced and presented for the benefit of colleagues, the funding bodies, and other strategic partners on a regular basis, as agreed with Communities Programme Manager 
• Manage the effective collection of all information required for the smooth delivery of the programmes including: 
• Target profiles & allocations, both financial and participants 
• Partner engagement – performance management and effective monitoring of and support to partners 
• Liaise and work with the regional/sub regional stakeholders (this includes but is not exclusive to working with Job Centre Plus, Local Enterprise Partnerships, Community Organisations, Training Provider Networks, and Local Authorities) 
• Work to secure the legacy aim of the partnerships that is better connected to support individuals in communities. 
• Work with the National Lottery to promote the quality and equality of provision for participants engaged in learning / support 
• Ensure quality delivery of provision to meet the needs of each client 
• Work with Marketing Manager to ensure that the programmes are effectively marketed and delivered 
• Ensure that all activity with clients is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with to the satisfaction of the client and reported to the Communities Programme Manager 
• Ensure that the appropriate evaluation mechanisms are in place as required by TCHC and the National Lottery 
• Ensure the programmes for which the post holder is responsible, are managed effectively and with proper regard for propriety, value for money and financial controls 
• Provide regular feedback on activity to staff and the Communities Programme Manager with regards to targets etc and to contribute to future business development 
• Ensure that all legislative requirements are observed and adhered to 
• Ensure that all staff are aware of and encouraged to promote the take up by employers and learners of other TCHC products and service 
• Responsible for ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external 
• Deliver advice and or placement activity to support staff as required 
• Collect evaluations and case studies as required by the programmes and agreed with the Communities Programme Manager 
• Work alongside Marketing to develop case studies to support future work 
• Be prepared to help your team deliver as need arises 
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Staff Resource Management 

• Operational management responsibility for the programme team 
• Lead and motivate to promote a high performing team 
• Work with other departments to ensure quality, efficiency and VFM 
• Ensure that Individual and team targets are met 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. 

Job Title:

Location:

Watford

Working Hours:

37.5 hours per week

Flexibility on hours may be required.

Reports to:

Gateway Manager

Contract Type:

Full-time / Permanent

Salary Band:

Up to £17,000 to £20,000 

Purpose of Job

The purpose of the role is to help co-ordinate and support the TCHC Group’s current projects through inbound and outbound telephone calls and ongoing support for customers to aid them with progression into employment or training by a warm handover from the referring organisation to welcome them onto TCHC courses. TCHC supports individuals into work, and employers with their recruitment and training needs. The post holder will be at the forefront of TCHC’s welfare to work, workforce development and business support services. 

S/he will be responsible for arranging appointments between customers and an appropriate Personal Adviser/Tutor/Learning Coach, providing information and handling internal and external queries, and fulfilling general administration duties for TCHC. The post holder will have a professional and courteous telephone manner and be capable of working with and without call scripts.  S/he will be able to build relationships and conduct detailed research to identify and speak persuasively to decision makers to ensure the correct training support is provided.  The post holder will put the customer at ease by providing clear and concise information on the course, venue and information they need as appropriate.  S/he will be a good listener, empathetic to the customers situation.

Main Tasks & Responsibilities

• Take inbound calls and make phone calls to customers to book onto training courses and book appointments with an appropriate Personal Adviser / Tutor / Learning Coach - using Diary Management, Excel Spreadsheets, and Client Relationship Management tools
• Nurturing leads and accounts who are not currently ready to convert
• Generating and booking qualified appointments for the Company’s Personal Adviser’s, Tutors, Learning Coaches and Business Development team
• Ensuring that customer data is kept up to date and accurate
• Providing overall business development support to the TCHC Group of companies
• Email reminders and follow-up with customers to ensure attendance on training courses
• Provide attendance reports for referral providers/employers
• Maintain Personal Advisers/Tutors/Learning Coaches calendars
• Liaise with Personal Advisers/Tutors/Learning Coaches to ensure attendance in calendars is accurate
• Liaise with Programme Managers for implementation of appropriate course dates/venues
• Email customers with pre-course information regarding venue, Adviser/Tutor/Learning Coach details, dates and eligibility documentation
• Maintain market and product knowledge
• Working with the Programme Manager to meet monthly performance targets
• Ensuring Advisers have relevant paperwork for training
• Sourcing and booking venues for training
• Preparing Purchase Orders

Candidate

The post holder would preferably have previous outbound and inbound telephones experience, with the ability to complete high volume calling on a flexible basis. Must be able to work to a call brief and hold informative conversations with individuals/employers looking for training support. An experience of working in the training and education sector is preferable. The ability to build relationships with prospects and customers is essential to this role.

The post holder must be able to demonstrate:

• Ability to work to targets and KPIs
• Expert product knowledge and the ability to communicate service features and benefits
• Experience in completing high volume outbound telephone activity
• Excellent communication skills and telephone manner

• Ability communicate effectively with business owners and senior decision makers
• A determination and desire to succeed
• Ability to learn and digest project specific information such as funding rules and regulations
• Confident in picking up the phone and making calls
• Self-motivated team player

• Ability to simplify complex information
• Experience working with and updating Excel Spreadsheet and CRM systems.

Please note an Enhanced DBS check is a requirement for this role. 

To apply please email recruit@tchc.net

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£21,000 to £26,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

The Employability Tutor will be creative and engaging to ensure individuals achieve their qualification(s). You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject area
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Aylesbury

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

Monday to Friday

Reports to:

Team Manager

Contract Type:

Fixed Term

Salary Band:

£27,900 to £31,000 per annum

Background

The Employment Coach (EC) is a pivotal role in supporting our participants who have been out of work for at least 12 months, to find sustainable employment. The EC will be integral in understanding and supporting participants needs to support a swift return to the labour market. This will include close working and liaison with multiple internal and external stakeholders, to provide tailored support to each participant.

The EC will manage a caseload of participants, ensuring they are supported and challenged appropriately to move towards lasting and meaningful employment. Following a diagnostic assessment, they will work through a comprehensive action plan with the participant to give them additional skills, identify transferrable skills and capabilities and building their confidence to return to sustainable employment.

Primary Tasks and Responsibilities              

• Building effective and positive relationships with participants, working collaboratively and challenging them to identify and overcome any potential barriers preventing them from returning to work.
• Conducting a diagnostics assessment with all referred participants to assess job readiness and the appropriate level of support required on the customer journey throughout time on programme.
• Partnering with the participant to create a comprehensive action plan to identify appropriate career opportunities, identify any employment related barriers and the actions required to progress towards sustainable employment.
• Understanding the internal and external information, advice and guidance available to support participants with debt concerns, mental health conditions or career coaching and signposting as required.
• Ensuring that participants have an up to date and professional CV and, supporting statement and covering letter, tailored appropriately for each application.
• Providing job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers.
• Providing industry specific training and development, based on relevant sector experience.
• Working in partnership with the internal Employer Engagement team and relevant external employment support services to identify appropriate job opportunities.
• Supporting participants in preparing for job interviews, conducting mock interviews and assessment activity.
• To ensure clients have access to workshop / I-Works options based on individual diagnostics and tailored support (inc. health, mental health, transferable skills, job searching, cv writing, interview skills).
• To work with pace and urgency – planning and forecasting ahead and discussing next steps on a weekly / monthly basis.
• Meet and exceed all monthly performance targets and Key Performance Indicators, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners.
• To maintain quality client records on the database so that they outline the client’s journey on the programme.

Skills & Attributes

• Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities.
• Experience of working in a performance target driven environment, such as business to business sales or equivalent.
• An adept communicator with the ability to persuade, influence and listen to others.
• Ability to be flexible, open, and creative in problem solving.
• Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants.
• Knowledge of the labour market, wider provision, and stakeholders local to the area in which you are applying.
• Able to effectively network to build and maintain effective relationships internally and externally.
• High level digital literacy skills, and data accuracy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies.
• Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure.
• A strong commitment to personal and professional ongoing development
• Ability to follow and comply with contractual requirements alongside the ability to understand and adhere to GDPR.
• A values led individual who always leads by example.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:

Location:

Aylesbury and Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Flexibility required for this contract

Reports to:

Team Manager

Contract Type:

Fixed Term

Salary Band:

£28,000 to £33,000 per annum

Background

This is an employer-facing role which requires engagement with employer hiring managers to understand their recruitment needs and co-design a routeway into employment for Restart Participants. Restart is the new £2.9 billion Restart scheme for Universal Credit claimants (18 years old plus) who have been out of work for at least 12 months. Restart will break down any employment barriers that could be holding them back from finding work and supporting them back into work.

Our ideal candidate must have experience in working with employers to engage them and employer account management. You must also be able to identify new and existing opportunities, take responsibility for generating business leads with potential employers through a range of approaches including telephone contact, face to face meetings, delivering presentations and set up online campaigns working with the group’s marketing and communications team using multiple channels including social media.

Primary Tasks and Responsibilities              

• Work with local employers to identify new and existing job vacancies.
• Take responsibility for generating business leads with potential employers.
• Develop relationships with key stakeholders.

Account management

• Build a core group of employers to support participants
• Maximise the impact of repeat business.
• Keep up to date on changes and developments within the labour market.

Opportunity generation

• Ensure information on vacancies is communicated promptly to the operations teams.
• Work closely with operations teams to ensure that employers have access to the most appropriate individuals for their business.
• Provide the operations teams with sufficient information to inform decision making on matching programme participants with employers.

Quality

• Maintain an employer contact database and keep accurate employer records.
• Ensure all recruitment services are delivered to agreed Key Performance Indicators and targets.
• Undertake regular reporting on the job vacancies secured and outcomes achieved in response.

Skills & Attributes

Essential Skills and Experience

• Recruitment and/or Business to business sales
• Working with external senior managers in an account management capacity.
• Working in a performance target driven environment e.g., recruitment consultant, sales representatives.

Desirable

• Knowledge of employment legislation governing recruitment practices.
• Administration or delivery of recruitment and assessment processes.
• Knowledge of social media utilised for networking and lead generation.
• Working in recruitment, publicly funded services, or other similar sectors
• High level of digital literacy, including strong working knowledge of Microsoft Office applications and web-based communication technologies.
• In-depth knowledge of the local labour market.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:

Location:

Various positions:

• Thurrock
• London
• Watford 
• Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£22,000 to £27,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

You will bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Herts/Essex - Travel is integral to the job

Working Hours:

9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Apprenticeships

Contract Type:

24-month fixed term/part time

Salary Band:

£23,000 to £27,000 pro rata depending on experience and qualifications

Purpose of Job

ATT/TCHC is looking for enthusiastic and qualified assessors to support the delivery of our range of Apprenticeship Frameworks and Standards in the following areas:

• Level 2 to 4 Business Administration
• Level 2 to 3 Retailer/Retail Team Leader
• Level 2 to 3 Warehousing and Storage/Supply Chain Warehouse Operative
• Level 2 to 3 Customer Service Practitioner/Specialist
• Level 3 Team Leader Supervisor
• Level 5 Operations and Departmental Manager

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2. This job combines teaching and training duties with the assessment work.

Day to Day Tasks

• Planning and delivering vocational training programmes and workshops
• Observing and assessing candidates in their workplace
• Reviewing and assessing candidate portfolios of evidence using our e-portfolio system
• Delivering Functional Skills in Maths and English at the required levels
• Use CRM and IT assessment tools to monitor and evidence workload and Apprentice progression
• Providing constructive feedback and offering advice and support to meet and exceed the required standards
• Support the learning process through use of learning resources and facilitating workplace on-the-job and off the job training as required
• Plan the assessment process with learners and employers – observe, via remote delivery and learning to record assessment, feedback and complete all relevant documentation
• Engage and coach the learner’s line manager to provide adequate support and guidance needed by the learner during the working day.
• Provide information, advice and guidance throughout the learner’s qualification
• Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Signing off the award when all the requirements have been met
• Maintaining records of candidates' progress to ensure deadlines for completion are met
• Working closely with employers, ATT/TCHC training and quality staff and managers
• Working with the ATT/TCHC training and quality staff and managers, to ensure all quality assurance requirements are met, as part of the continuous quality improvement requirements set by awarding organisations and external bodies
• Any other duty which from time to time, may reasonably be required to meet the needs of ATT/TCHC

Education and Experience Level Required

• Qualification as a trainer - PTLLS or other recognised teaching qualification at Level 3 or above
• Level 2 Functional Skills in Maths and English or equivalent
• Minimum Level 3 Award in Assessing Competence in the Workplace (CAVA/TAQA/A1/D32/33)
• Level 3 qualification in occupational area as a minimum - or equivalent
• Level 4 qualification in Internal Quality Assurance of Assessment Processes and Practice (desirable but not essential)

• It is essential that you have at least 3 years’ experience of working within the above sectors and can demonstrate this through time served occupational experience and/or associated qualifications.

You must hold a full UK driving licence, be a confident and able driver and have access to your own vehicle.  DBS checks will be a requirement for this position.

To apply please email recruit@tchc.net

Job Title:

Location:

Norfolk/Suffolk/Cambridgeshire/Herts/Essex - Travel is integral to the job

Working Hours:

9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Apprenticeships

Contract Type:

24-month fixed term/part time/associate opportunities 

Salary Band:

£22,000 to £25,000 pro rata depending on qualification level and experience

Purpose of Job

ATT/TCHC is looking for enthusiastic and qualified assessors to support the delivery of our range of Apprenticeship Frameworks and Standards in the following areas:

• Level 2 to 5 Health and Social Care - Care Worker/Lead Adult Care Worker and Adult Management
  
  Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2. This job combines teaching and training duties with the assessment work.

Day to Day Tasks

• Planning and delivering vocational training programmes and workshops
• Observing and assessing candidates in their workplace
• Reviewing and assessing candidate portfolios of evidence using our e-portfolio system
• Delivering Functional Skills in Maths and English at the required levels
• Use CRM and IT assessment tools to monitor and evidence workload and Apprentice progression
• Providing constructive feedback and offering advice and support to meet and exceed the required standards
• Support the learning process through use of learning resources and facilitating workplace on-the-job and off the job training as required
• Plan the assessment process with learners and employers – observe, via remote delivery and learning to record assessment, feedback and complete all relevant documentation
• Engage and coach the learner’s line manager to provide adequate support and guidance needed by the learner during the working day.
• Provide information, advice and guidance throughout the learner’s qualification
• Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Signing off the award when all the requirements have been met
• Maintaining records of candidates' progress to ensure deadlines for completion are met
• Working closely with employers, ATT/TCHC training and quality staff and managers
• Working with the ATT/TCHC training and quality staff and managers, to ensure all quality assurance requirements are met, as part of the continuous quality improvement requirements set by awarding organisations and external bodies
• Any other duty which from time to time, may reasonably be required to meet the needs of ATT/TCHC

Education and Experience Level Required

• Qualification as a trainer - PTLLS or other recognised teaching qualification at Level 3 or above
• Level 2 Functional Skills in Maths and English or equivalent
• Minimum Level 3 Award in Assessing Competence in the Workplace (CAVA/TAQA/A1/D32/33)
• Level 3 qualification in occupational area as a minimum - or equivalent
• A Level 3/4 qualification in Internal Quality Assurance of Assessment Processes and Practice (desirable but not essential)

It is essential that you have at least 3 years’ experience of working within the above sectors and can demonstrate this through time served occupational experience and/or associated qualifications.

You must hold a full UK driving licence, be a confident and able driver and have access to your own vehicle.  DBS checks will be a requirement for this position.

To apply please email recruit@tchc.net

Job Title:

Location:

Watford/Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Quality, Compliance and Safeguarding Manager

Contract Type:

Full-time pro rata - fixed term contract

Salary Band:

£22,000 to £27,000 pa depending on qualification level and experience

Purpose of Job

TCHC Group Limited, an Ofsted Good provider, is currently recruiting for an ILM  to deliver and support the delivery of Team Leading, Management and Leadership courses. TCHC delivers a wide range of provision types including: Study Programmes, Apprenticeships, Adult Learning Programmes, DWP Programmes and commercial activity mainly across the east of England but also into the East Midlands and London.

TCHC is looking for enthusiastic, qualified and experienced management tutors to deliver a variety of awarding body qualifications and short subject courses to employed clients. This could offer great variety as the training can be Management qualifications at Level 2 – Level 5 and tailored commercial courses. Being able to teach Management apprenticeships would be desirable, but not essential.

Assessing course work and submissions to our EQA specialist.

Main Tasks & Responsibilities

• Planning and delivering vocational skills training & workshops with detailed course schedules and lesson plans
• Assessing and marking assignments for Management qualification submissions
• Reviewing and set work via our online portal – learner and client activity.
• Work alongside our quality team to ensure compliance with awarding bodies
• Provide regular activity reports for line managers.
• Any other duty which from time to time, may reasonably be required to meet contract needs.
• Flexible travel as post holder must be able to travel across east, central and South East London 
• Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK
• Use CRM and IT assessment tools to monitor and evidence workload and learner progress.
• Providing constructive feedback and offering advice and support to meet and exceed the required standards
• Signing off the award when all the requirements have been met
• Maintaining records of candidates' progress to ensure deadlines for completion are met
• Working closely with employers, to provide feedback on progress.

Education Level Requirements for this Role

• Management Qualification as a trainer or other recognised teaching qualification at Level 3 or above
• Level 2 Functional Skills in Maths and English or equivalent

• NVQ Level 3 qualification in occupational area as a minimum

Experience Level Required

It is essential that you have at least 3 years’ experience of successfully working within a Management role or teaching management skills. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

To apply please email recruit@tchc.net

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Full-time

Salary Band:

£22,000 to £27,000 pa depending on qualifications

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The Leadership and Management Tutor and practitioner will be responsible for planning, teaching related qualifications and the curriculum, and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or complete assessments.

You will bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Group at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for leadership and management
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Programme Manager

Contract Type:

Full-time pro rata - fixed term contract

Salary Band:

£22,000 to £27,000 pa depending on qualification level and experience

Purpose of Job

TCHC Group Limited, an Ofsted Good provider, is currently recruiting for Management Tutors to deliver and support the delivery of Team Leading, Management and Leadership courses. TCHC delivers a wide range of provision types including: Study Programmes, Apprenticeships, Adult Learning Programmes, DWP Programmes and commercial activity mainly across the east of England but also into the East Midlands and London.

TCHC is looking for enthusiastic, qualified and experienced management tutors to deliver a variety of awarding body qualifications and short subject courses to employed clients across East, Central and South East London. This could offer great variety as the training can be Management qualifications at Level 2 – Level 5 and tailored commercial courses. Being able to teach Management apprenticeships would be desirable, but not essential.

Assessing course work and submissions to our EQA specialist.

Main Tasks & Responsibilities

• Planning and delivering vocational skills training & workshops with detailed course schedules and lesson plans
• Assessing and marking assignments for Management qualification submissions
• Reviewing and set work via our online portal – learner and client activity.
• Work alongside our quality team to ensure compliance with awarding bodies
• Provide regular activity reports for line managers.
• Any other duty which from time to time, may reasonably be required to meet contract needs.
• Flexible travel as post holder must be able to travel across east, central and South East London 
• Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK
• Use CRM and IT assessment tools to monitor and evidence workload and learner progress.
• Providing constructive feedback and offering advice and support to meet and exceed the required standards
• Signing off the award when all the requirements have been met
• Maintaining records of candidates' progress to ensure deadlines for completion are met
• Working closely with employers, to provide feedback on progress.

Education Level Requirements for this Role

• Management Qualification as a trainer or other recognised teaching qualification at Level 3 or above
• Level 2 Functional Skills in Maths and English or equivalent

• NVQ Level 3 qualification in occupational area as a minimum

Experience Level Required

It is essential that you have at least 3 years’ experience of successfully working within a Management role or teaching management skills. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

To apply please email your CV and covering letter quoting reference number ILMT002 to humanresources@tchc.net or post to HR, TCHC, 21 Station Road, Watford, WD17 1AP.

Job Title:

Location:

Various positions:

• Ipswich
• Watford (with travel to East of England)

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£23,000 to £27,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

The post-holder will be competent to deliver one or more of the following at level 2 or higher:

• Business Administration*
• Business Enterprise
• Business Improvement skills
• Customer Service*
• Functional Skills in English/Maths/IT*
• ILM / Human Resources
• Social Media*
• IT / SEO

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject areas
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Field Based/Essex/London/Herts

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Apprenticeships

Contract Type:

Permanent

Salary Band:

£32,000 to £38,000 pa

Purpose of Job

TCHC Group have an exciting opportunity for a qualified and experienced L2, L3 & L4 Rail Technician Apprenticeship Learning Coach/Assessor for apprentices emerging from the Rail Engineering Technician and where possible, Engineering Advanced Technician standards:

https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-operative/

https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-technician/

https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-advanced-technician/

Main Tasks & Responsibilities

Key responsibilities include:

• Delivery of an effective programme of learning in Rail Engineering, and more specifically the above Apprenticeship Standards
• Teaching/Learning and Assessing learners Skills, Behaviours and Knowledge
• To plan, establish and sustain good relationships with all learners and employers
• Contribute to the design and delivery of courses. This may include but not restricted to scheme of work, lesson plans, course material, hand-outs, individual learning plans, reviews and other student related paperwork
• Establish strategies for dealing with poor attendance, punctuality, behaviour and class performance
• Keeping registers and other student information as required by funding rules and for statistical purposes
• Liaise with Line Manager (and other staff members) to ensure a smooth running of the apprenticeships
• Undertake additional work to ensure quality and compliance is met to the highest standards.
• Undertake administrative duties associated with the learning programmes

Education / Qualifications

• L3/4 or above qualification in Rail Engineering
• Must have Teaching qualification (PTLLS or above)
• Must have Assessor qualification (A1, TAQA or equivalent)
• Knowledge and familiarity with Rail Standards/End Point Assessment Requirements

Experience

• Experience working within the Rail Industry
• Proven track record of successful completion of portfolios with success rates
• Competency in completing course compliance documentation in line with ESFA guidelines
• Experience of teaching post-16
• Experience of assessing
• Experience of Ofsted inspections and the Education Inspection Framework

Knowledge

• Knowledge of current policy in the Skills Sector and how this applies

Skills/abilities

• Ability to work independently demonstrating initiative and proactivity
• Excellent interpersonal skills and have the ability to communicate concerns, complex / contentious issues in a diplomatic manner that does not offend or escalate
• Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
• Ability to deal with changing priorities, work under pressure, work to tight deadlines and be flexible
• Ability to work collaboratively with staff at all levels across the Company and with external stakeholders and committed to teamwork
• Good standard of numeracy
• Experience of working with Microsoft Word, PowerPoint, Excel and Outlook

Personal qualities

• Self-motivated and keen to learn
• Ability to adapt and work flexibly when required
• High level of attention to detail and accuracy
• Determination and has the ability to achieve deadlines
• Ability to work as a team member as well as using own initiative
• Be able to work effectively within a multi-disciplinary team and establish relationships across the Company and with outside organisations
• Excellent communication skills and the ability to manage difficult situations
• Problem solving and decision-making skills
• Smart appearance and professional attitude
• Ability to work closely with senior managers and staff at all levels
• Able to demonstrate systematic approaches to work

TCHC is committed to safeguarding children, young people, and vulnerable adults. All appointments are subject to a satisfactory enhanced DBS disclosure

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

(Driving License & access to own vehicle Required)

Job Title:

Location:

Travel across East London and Essex

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Quality Assurance

Contract Type:

Perm/Part-time/Associate contract

Salary Band:

Competitive

Purpose of Job

TCHC Group is an OFSTED Grade 2 private training provider primarily operating within the six counties of the East of England. We have direct funding from the Education and Skills Funding Agency (ESFA) providing Apprenticeships, Traineeships, Study Programme, Adult Programmes and other bespoke training programmes.

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support all the TCHC Group delivery working across different programs and provision to ensure that Learning Coaches are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme. We are specifically looking for an IQA,who is competent to sample some the following subjects and levels:

• Rail Engineering Operative Level 2
• Rail Engineering Technican Level 3
• Rail Engineering Advanced Technican Level 4

Our delivery teams are professional, highly qualified and experienced, recognised by our awarding organisations by giving us Direct Claim Status for most of our qualifications. Our External Quality Assurers continually praise our delivery teams and internal quality processes and we want to build on this quality, so we can become a Grade 1 OFSTED provider.

Travel is essential for this role.

Main Tasks & Responsibilities

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

• Work with the Head of Quality Assurance to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls to include invigilation
• Compile and maintain IQA Sampling Plans to cover all Trainers and Assessors/Learning Coaches and Qualifications
• Carry out and record appropriate Formative/Summative IQA duties according to the QA strategy
• Provide all requested reports to inform the Head of Quality Assurance and other Senior Managers and Directors of IQA activity
• Arrange and facilitate appropriate Standardisation activities and liaise with management for additional coaching and training activities when required
• Advise and guide Trainers and Assessors/Learning Coaches on how to deliver programmes to ensure timely achievement of Qualifications, Frameworks and Standards to awarding body requirements
• Monitor and amend progress indicators as required and provide Trainer and Assessor/Learning Coaches evaluations to support Performance Management
• Disseminate best practice through coaching and standardisation, incorporating latest information from awarding organisations and senior management. Including, utilisation of Schemes of Work
• Ensure all appropriate paperwork, documents, online systems are utilised efficiently and stored in a safe and secure manner in accordance with GDPR.
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status
• Support the implementation on the Apprenticeship Standards including End Point Assessment (EPA)
• Any other duty which, from time to time, may reasonably be required to meet the needs of the TCHC Group.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Job Title:

Location:

Lakeside Shopping Centre, Thurrock

Working Hours:

37.5 hours a week - Mon to Sun

5 days a week on a weekly rota 

Reports to:

Head of Youth Programmes

Contract Type:

Part time / Full time

Salary Band:

£8.91 an hour 

Background

TCHC are a Grade 2 Good Ofsted Independent Training Provider that have been awarded an ESFA Traineeships contract for 19 – 24 year olds in the West Midlands, East of England and London areas. The post holder will be accountable for maximising and managing the performance of training provision for Traineeships across the organisation. You will ensure all agreed contractual and company targets are achieved through effective leadership of the team and by building an environment in which the company can develop and prosper.

Purpose of Job                  

TCHC delivers a range of programmes for adults and young people who may want to gain further qualifications, build confidence or remove barriers in which they may be facing.

The main objective of TCHC provision is to support these individuals, who are at risk of long-term disengagement, to move into education, training or employment with training to sustain this outcome. We also want to increase individuals experience and qualifications so that they have the opportunity to continue in education and successfully find sustainable work.

Currently TCHC  has a variety of funding streams available to support individuals from different age groups and needs.

Main Tasks and Responsibilities

Working from a base in Lakeside Shopping centre, you will have the opportunity to engage with a wide variety of young people and their parents who are looking for the opportunity to learn and gain skills. This unique setting will be accessible to all and enable young people to access job opportunities as well as educational support. We are looking for someone who has the experience of working with a wide variety of people but more importantly, someone who can motivate and encourage those around them. You will also be responsible for the smooth running of the store in absence of the Store Supervisor by covering shifts if someone calls sick to make sure that the store has enough cover.

You may be responsible to closing and/or opening the store on a rota basis with the Store Supervisor.

Strategic

• To support and successfully maintain all programmes in Lakeside and ensure your colleagues are supported and encouraged to achieve outstanding results in line with the strategic approach adopted by all projects within TCHC
• To meet individual and team KPI’s and targets as set out by TCHC
• Motivate the team to stretch and challenge their learners to achieve high quality outcomes
• Identify future business opportunities and make a positive contribution to their development
• To be part of the OFSTED working group, designing and implementing policies and procedures across TCHC to meet OFSTED requirements
• Work with the Store Supervisor, Head of Youth Programmes and other Team Leaders to ensure that the project is effectively marketed, delivered and case studies developed to support future work.

Management

• To maintain an efficient and welcoming environment which encourages people to come in and look around as well as a working learning centre where people feel safe and encouraged.
• Ensure the hub is staffed adequately at all times, able to organise cover for any unexpected absence
• To ensure appropriate protocols and procedures are in place and being applied to meet OFSTED requirements
• Work closely with the safeguarding team to ensure the safety and wellbeing of learners
• Ensure a very high level of retention and achievement is maintained and delivered
• Work effectively with all colleagues to be a high performing team and ensure that individual and team targets are consistently met and maintained
• Ensure that all activity is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with to the satisfaction of the learner and reported to the Head of Youth Programmes.
• Ensure Learner case studies and project evaluations are collected to meet targets as required by the project and agreed with the Head of Youth Programmes.
• Work closely with quality assurance to maintain the quality of work submitted for IQA and attend standardisation meetings
• Ensuring safeguarding and lone working policies and procedures are followed at all times.

Operational

• Ensure that the appropriate evaluation mechanisms are in place as required by TCHC, OFSTED and the funding bodies and ensure that all legislative requirements are observed and adhered to
• To liaise with stakeholders, referral agencies, parents/carers and professional workers to ensure regular attendance and sustained learner participation
• Ensure all course resources are in place such as; Schemes of Work, Lesson Plans, Assessments, Learning Resources
• Provide Initial Assessment and Information, Advice and Guidance for each individual  to  identify whether the programme is suitable and appropriate for their needs
• Provide an Individual Learning Plan for each learner that will guide them through their individualised training and work placements as well as identifying barriers and issues that require additional support
• Ensure they are challenged and demonstrate progression
• Ensure that regular reviews are held with the learners and recorded on the ILP
• Provide Time Sheets for each learner that demonstrates all Guided Learning Hours are being met
• Ensure all learners are mentored, continually reviewed and assessed with appropriate support being offered when necessary
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments
• Work closely with TCHC Recruitment Team to ensure that all learners have an appropriate work placement opportunity and are supported, observed and assessed in that placement
• To identify and involve appropriate experts and Tutors in student learning to ensure individual stretch and challenge
• Ensure adequate facilities are available to Integrate digital technology which allows students to produce high quality outcomes and promote collaborative learning.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced DBS checks will be a requirement for this position.

To apply please email recruit@tchc.net

Traineeship:

Locations:

Barking, London
7 Abbey Road, Town Quay Wharf, Barking, IG117Bz

Park Royal, London
1 Concord Business Centre, Concord Road, London, W3 0TJ

• Trainee accountants work with a senior accountant or controller to assist with tasks that will build their knowledge. One of the most common daily duties is inputting income or expense entries into the accounting system that the organization uses.
  
  
• Trainee accountants pay bills, create invoices for the company’s clients, and enter vendor invoices into the system. They are also responsible for administering payroll, accounts receivable, and accounts payable to keep records up-to-date.
  
  
• Data accuracy is an important aspect of this role, so trainee accountants are involved with checking entries for accuracy and making the necessary corrections if they spot anything that’s wrong before filing the documents in the corresponding place.
  
  
• Some trainee accountants are charged with presenting information. They review and summarize client reports and have the opportunity to liaise with other departments at such meetings.
  
  
  • As a trainee accountant, helping colleagues with tasks and administrative duties is an everyday part of the role. This might include helping with asset inventory, cost accounting, or payroll tasks.

Traineeship:

Locations:

Barking, London
7 Abbey Road, Town Quay Wharf, Barking, IG117Bz

Park Royal, London
1 Concord Business Centre, Concord Road, London, W3 0TJ

• Undertake designated administrative duties including organising couriers, making travel. Arrangements, organising functions, data entry and assisting the wider Institute’s administration teams with office admin duties

• General administration duties, e.g. document preparation, photocopying, filing, faxing, emailing, dealing with incoming and outgoing mail
  
  

• Arranging appointments, meeting schedules, booking travel arrangements including the collection and organisation of relevant travel documents, organising functions

• Assist with processing purchase orders and invoices and expense reimbursements. Meeting and greeting visitors. Setting rooms, telecommunication and video conferencing for Meetings and Seminars

• Assist with the coverage of reception and switchboard at either location. Assist with data entry into database. Assisting with the filing and processing of research documents

Traineeship:

Locations:

We are looking for an administrator, to carry out basic support admin with the potential for growth within our busy construction company.

Role requirements:

• Updating spreadsheets
• Saving emails
• Answering the phone
• General internal admin duties

Traineeship:

Locations:

Barking, London
7 Abbey Road, Town Quay Wharf, Barking, IG117Bz

Park Royal, London
1 Concord Business Centre, Concord Road, London, W3 0TJ

• Develop strategy and tactics to address client public affairs needs through paid and organic social & digital media.

• Create, manage, and optimize social and digital media campaigns using Facebook, Instagram, Twitter, LinkedIn, Pinterest, Snapchat, and Google advertising platforms.
  
  

• Conduct keyword and demographic research to inform targeting strategies within contextual advertising campaigns.

• Use analytics tools Crimson Hexagon, Meltwater, and Simply Measured to create dashboards, reports, and other documents to update internal staff and clients as to campaign results.

• Work with team of in-house designers, developers and videographers to develop ads that compel people to take action.

Traineeship:

Locations:

Barking, London
7 Abbey Road, Town Quay Wharf, Barking, IG117Bz

Park Royal, London
1 Concord Business Centre, Concord Road, London, W3 0TJ

• As a trainee, adhering to company procedures and learning new systems is an important part of a sales trainee’s daily tasks. This includes attending company training sessions on products or services and completing study assignments.

• Sales trainees assist customers who are making purchases by providing them with information to help their decision, informing them of sales services and warrantees, and ensuring that the payment procedures are expedited.
  
  

• Sales trainees help sales representations through selecting products or services for customers, answering questions, and checking stock and availability. If a particular product is being pushed, sales trainees will assist in selling these to reach sales targets.

• Depending on the company and type of sales role, sales trainees are also involved in rotating stock and learning about stock control, checking the quantities of products, and updating inventory records.

• Processing payments or maintaining customer details is a key part of the role as a sales trainee, as well as keeping customer preference records up to date. Sales trainees often use computers to input data and need to be comfortable working with computers and software.

Job Title:

Admin Co-ordinator

Location:

Thurrock

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To carry out data inputting and administration tasks to the highest quality to ensure that all records are audit and contract compliant.

Main Duties

• To collate and check all learner forms and make up concise learner files.
• To carry out precise data entry onto all existing and new data systems
• To maintain Excel Spreadsheets
• To liaise with advisers and external partners by telephone and email.
• To chase missing paperwork and trouble shoot to ensure audit compliance.
• To accurately file all learner paperwork in a timely manner.
• To answer telephone enquires relating to the projects
• To work as part of the team in ensuring that systems and processes are adhered to.
• To support Project Manager, as required.
• To carry out learner support where needed.

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Apprenticeships Administrator

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Apprenticeships

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To provide admin support to the team.

Entering learner records on to TCHCs Learner management system.

Complete Funding Application Forms

Providing Information, Advice or Guidance about a range of issues, such as careers, education, equal opportunities and referring learners to specialist agencies as appropriate to their needs

Deliver Education Induction to new learners, including supporting learners through relevant assessments.

Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews

Printing, photocopying and scanning.

Putting together Adviser/Tutor Packs ensuring they are complete and ready for collection/delivery.

Deliver a positive experience to new learners, ensuring they engage with you and the programme.

Achieve the Customer Service Standards required on the programme

Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a learner’s personal circumstances, ambitions and goals.

Assist in the filing of learner records and other TCHC documents.

Ensuring all messages and correspondence are dealt with efficiently and promptly.

General administration duties as required.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Destination Tracking Coordinator

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Contract Type:

Kickstart

Salary Band:

Purpose of Job

The Destination Tracking Coordinator (Coordinator) will be responible for all programme destination tracking across TCHC Group.

The Coordinator will use our management information system to draw down data and keep robost records of ex-learner tracking, they will actively engage with ex-learners over the telephone and e-mail to survey them to find out what they have been doing since leaving a TCHC programme.

The role will be largely administerative, however will involve dealing with ex-learner filing, completing trackers, uploading reports, chasing paperwork and documentation, answering questions and queries and other duties a required.

The post holder will be involved in other administerative work across the company.

We are looking for a motivated individual with an eye detail, excellent administration skills, professional attitude and excellent customer service skills.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Employer Engagement Adviser

Location:

5x Vacancies available in Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

The Employer Engagement Adviser (“Adviser”) will identify, and secure Apprenticeship and training starts through business development, engaging with employers and individuals promoting our training offer. The Adviser will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs.

TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training.  The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback. 

Your success will be measured by the number of employer engagements with Apprenticeship, Training starts and outcomes that support TCHC projects. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects.

Job Title:

Functional Skills Tutor

Location:

Peterborough

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Youth Programmes

Contract Type:

Kickstart

Salary Band:

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are looking for someone who likes working with others to help them develop. If you like being in groups of people either online or face to face and have the confidence to present and think of tasks others can do to learn then this could be for you!

You will deliver regulated qualifications suh as Functional Skills maths and English, we may get you enrolled onto a course yourself so that you can learn new skills and then teach those to others.

Main Tasks and Responsibilities:

• Attend training and standardisation meetings so that you share best practice with other teaching staff
• Create lesson plans for classes both online and face to face that feed into a Scheme of Work
• Create and develop resources to use in class to motivate people to learn new knowledge and skills
• Keep records of how learners are progressing and ensure no learners exceed their planned finish date
• Assess learner evidence with if they got that answer correct or not and provide constructive feedback
• so they know how to pass the question
• Meet with your Line Manager as required to ensure you keep on track
• Attend team meetings
• Shadow other experience and qualified teaching staff as part of your induction
• Work with our quality team to follow procedures and learn how to do things the TCHC way
• Deliver classes to different sized groups and one to one if required 
• Provide learners with tasks to do in between lessons
• Attend webinars and events as required 
• Telephone and email learners to follow up on tasks set 
• Telephone employers (if required) to provide feedback on their staff's progress and chase outstanding
• evidence 
• Help your colleagues with anything they might need to support learner achievement 
• Keep records of any training and learning undertaken

Job Title:

Gateway IAG Adviser

Location:

3x Vacancies available in Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To provide admin support to the team.

To complete your Business Administration Apprenticeship programme.

To complete your L2 Certificate in Information Advice or Guidance

Entering learner records on to TCHCs Learner management system.

Complete Funding Application Forms

Providing Information, Advice or Guidance about a range of issues, such as careers, education, equal opportunities and referring learners to specialist agencies as appropriate to their needs

Deliver Education Induction to new learners, including supporting learners through relevant assessments.

Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews

Printing, photocopying and scanning.

Putting together Adviser/Tutor Packs ensuring they are complete and ready for collection/delivery.

Deliver a positive experience to new learners, ensuring they engage with you and the programme.

Achieve the Customer Service Standards required on the programme

Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a learner’s personal circumstances, ambitions and goals.

Assist in the filing of learner records and other TCHC documents.

Ensuring all messages and correspondence are dealt with efficiently and promptly.

General administration duties as required.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Kickstart Administrator

Location:

Watford and Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

• Identifying potential Kickstart Employers and discussing the service TCHC can offer and sending relevant marketing literature.
• Processing new Kickstart Enquiries uploading onto allocated tracking sheet and preparing for uploads
• Responding to queries and information needed relating to Kickstart Enquiries and ensuring all enquiries are logged as per Kickstart Process
• Tracking Kickstart placements on programme to ensure the training delivery provided by TCHC is being adhered to.
• Carrying out support and mentoring calls with Kickstart Placements
• Generate opportunities through marketing and attend promotional events to raise brand awareness.
• Organising and booking in employer Kickstart placement employees onto training as required through our Kickstart Training Support Packages.
• Contacting employers monthly to collate evidence or support and mentoring in compliance to DWP guidelines.
• Carrying out employer review calls to discuss progression from Kickstart Palcement
• Upselling of all TCHC training and apprenticeship services to exiting and new Kickstart Employers
• Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contracts deliverables.
• Prepare for and attend monthly caseload review meetings with your line manager and team meetings with colleagues.
• Complete accurate, eligible, and appropriate paperwork for funding evidence requirements of the projects.
• Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Marketing Coordinator

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Digital Content and Media Manager

Salary Band:

Purpose of Job

The Marketing Coordinator will support the Digital Content & Media Manager across the full spectrum of marketing activities. These activities include social media marketing and content creation, direct marketing, website design and development, creation and management of campaign and event programmes.

By its nature marketing activity requires the marketing team to interact with and support colleagues right across the organisation.  

The post holder will have excellent written language skills. He/she will be able to switch the ‘tone’ of their copy according to the audience.

Main tasks and responsiblilites will include: Coordinating marketing activiy across our social channels, creating new content, support with developing marketing materials, assisting with content for email campaigns, carry out any other related duties as support the requirements of the business.

Job Title:

Quality and Safeguarding Co-ordinator

Location:

Watford/Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

TCHC is looking for an enthusiastic Quality and Safeguarding Coordinator based at our offices in either Watford or Stansted. Travel is a part of this role when required.

The ideal candidate will have a passion for Quality Assurance or be willing to learn with a keen eye for detail and be a team player.You will be working in a busy environment and you will need to be good at multi-tasking and be able to engage with customers on the phone, face to face and virtually. You will be required to work with the Quality and Safeguarding Teams and others to support with paperwork and Safeguarding queries, errors, and compliance checks.

Training and development will be provided to the successful candidate, there will be a requirement to successfully complete a Safeguarding Designated Person qualification as part of this role which will be paid for by the company.

Main Tasks & Responsibilities: Safeguarding learners, staff, and others: To undertake and pass a Safeguarding Designated Person qualification. Organise Safeguarding meetings, training, and events. Keep a Training record of all Safeguarding learning undertaken. Manage Safeguarding referrals and handle cases for learners, staff, and others. Refer cases to other agencies when required. Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools. Create Safeguarding reports for management. Provide advice and guidance to staff on Safeguarding concerns raised. Raise awareness of Safeguarding and Prevent strategies and policies. Carry out compliance checks. Always maintain confidentiality.

Quality and Compliance: To provide admin support to the Director of Quality and the Quality Manager. To book Partner meetings, training, and events. Undertake compliance checks. To provide programme updates to Partners. To investigate non-conformance and report in line with TCHC policies. Take minutes for meetings when required

General: Follow Data Protection and GDPR regulations and raise awareness of compliance Manage data and information using our management information systems. Ensure all messages and correspondence are dealt with efficiently and promptly.Type up minutes, letters, reports, and other documents – printing, photocopying, and scanning when required. Undergo training as and when required to meet job role requirements.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Job Title:

Partnership and Supply Chain Coordinator

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Contract Type:

Kickstart

Salary Band:

Purpose of Job

The Partnership and Supply Chain Coordinator (Coordinator) will assist the Partnership and Supply Chain Manager in maintaining performance and quality of the partnerships with external partners that deliver on TCHC programmes.

The Co-Ordinator  will actively engage with Supply Chain Partners across all geographical areas where our contracts are based, but may be required to work across other geographical areas as required, using a variety of interventions to support the full range of TCHC programmes and contracts to meet their needs.

The role will be largely administerative, however will involve dealing with partners via telephone and email, filing, and completing trackers, minute taking of meetings, uploading reports, chasing paperwork and documentation, answering questions and queries and other duties a required.

We are looking for a motivated individual with an eye detail, excellent administration skills, professional attitude and excellent customer service skills.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Tutor

Location:

Watford/Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance & Implementation Manager

Contract Type:

Kickstart

Salary Band:

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

The Kickstart Tutor will be creative and engaging to ensure individuals achieve in employment and vocational related qualifications. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

Main Tasks and Responsibilities:

Create effective schemes of works that clearly supports the learning process of individuals

Prepare and develop innovative lesson plans, designing and delivering group activities

Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement

Provide one to one support to learners where necessary

Hold a manageable caseload of learners

Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests

Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes

Provide appropriate encouragement, guidance and support to learners to help them progress

Prepare and submit up-to-date assessments of learners, across all relevant activities

Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

Prepare for and attend monthly caseload review meetings with your line manager

Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety

Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners

Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans

Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings

Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

Any complaints are raised accordingly in line with TCHC’s Complaints PolicyAct as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.