Customer Service Associate Tutor

Hours: 8.30am to 5.00, 1 hour lunch 37.5 hours per week. 2 days a week. Flexibility on hours may be required.

Location: Clacton-on-Sea

Contract Type:  Associate

Salary Band: £120 - £130 per day depending on experience and qualifications

Purpose of the Job

TCHC manages a number of contracts across the East of England to support individuals into employment and has a requirement for tutors to support young people with low academic achievement in order that they may realise their full potential.

The requirement is for a tutor to deliver a Customer Service qualification up to Level 2, and Employability skills training, with the ability to embed functional skills into both. Previous experience of delivering functions skills integrated with customer services would be advantageous.

As a Tutor you will be required to plan, prepare, teach, assess and mark courses for young people within the TCHC programme as agreed with the Director responsible and to OFSTED standards. Carry out the administrative tasks required in each programme area. Provide appropriate learner feedback and support and educational advice and information where necessary, and to create an appropriate and welcoming atmosphere for learners. You will work within a dedicated team in order to ensure positive outcomes for all the young people with whom you have contact.

As some of our projects involve work placements, experience of employer engagement is an asset for these roles.

Main Tasks and Responsibilities

As Course Tutor you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, PREVENT, British Values, Equality and Diversity, Health and Safety and Data Protection, and those of any host organisations, including informing learners of their obligations:

  • Plan delivery  using a variety of methods, interventions and materials appropriate to the learner group
  • Produce a Scheme of Work and lesson plans in line with the syllabus and agreed by centre manager
  • Produce weekly progress reports for centre manager
  • Work in ways which promote equality of opportunity, participation and responsibility, for students, adapting course content and delivery style to meet these needs in line with TCHC policies.
  • Help young people to identify and express their needs and to identify opportunities for their development and progression to further learning and/or employment.
  • Deal appropriately with individual learner support needs, using the appropriate forms and recording the required evidence as per the guidelines provided.
  • Ensure that work is robustly assessed and marked in a timely fashion and learners are regularly given written and verbal feedback on their progress.
  • Evaluate the effectiveness of learning and keep accurate records of learners’ progress.
  • Offer advice on further learning and progression opportunities to learners as required.
  • Attend relevant induction, training, moderation and standardization meetings as required by TCHC.
  • Work alongside your Programme Manager and inform her/him immediately of any changes, cancellations, or other significant problems.
  • Work effectively in a team
  • Demonstrate a commitment to your learners and represent TCHC throughout the programme.
  • Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances. These do not form part of the contract of employment.

Skills and Attributes

  Essential Desirable 


GCSE Maths and English grade A-C x  
PTLLS (as a minimum) x  
DTTLS, Certificate of Education or PGCE qualification   x
TAQA/A1 Assessor Qualified x  
NVQ in Advice and Guidance (minimum Level 3 – Desirable Level 5)   x

Knowledge / Technical Skills

Exceptional organisational and administrative skills with an absolute eye to quality and detail x  
Ability to use a wide range of teaching delivery methods in order to engage with a wide range of learning styles and behaviours  x  
Ability to integrate English, Maths and ICT to Level 2 within the qualification  x  
Ability to teach a range of employability skills such as CV writing, interview techniques etc.  x  
Experience & knowledge of the OFSTED Inspection process   x
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required  x  


Proven and successful record of engaging with a wide range of individuals with low academic achievement x  
 Working with a range of partners/agencies such as: Local Education Authorities, Social Care Services, Counselling Services, Education Welfare Officers, etc.  x  
 Working with employers on work placement, training or other programmes.   x

Personal Attributes

A proven, successful track record of supporting disaffected clients in an empathetic, non-judgmental and ethical approach. x  
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling. x  
The ability to motivate and build a rapport with individuals across a wide range of abilities, achievement and social backgrounds. x  
Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of Data Protection Act. x  
Able to work effectively in the designated team, wider office teams, as well as independently. Also keeping others informed, duly taking into account discretion, sensitivity & confidentiality. x  
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target  
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise. x  
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality. x  
Personal Appearance – Smart and presentable at all times. x  

This is an initial outline and will be reviewed as part of our Continuous Professional Development process.

How to Apply

Please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it. or post to TCHC, 21 Station Road, Watford, WD17 1AP