Personal Adviser (SEMLEP)

Hours: 8.30am to 5.00pm OR 9.00am to 5.30pm Monday to Friday 
Location: SEMLEP area of Bedfordshire, Buckinghamshire and Northamptonshire
Contract: Fixed Term
Salary: £25,000 to £28,000 p.a.


Purpose of Job

The post holder will be employed on the ESF ESFA South East Midlands and Northamptonshire Skills Support for the Unemployed and Skills Support for Workforce Projects 2019 – 2021 and any other projects as required. There may be the opportunity of an extension to 2023 upon successful performance and funding being available.

The post holder will provide impartial Information, Advice and Guidance (IAG) to participants who are Unemployed, Economically Inactive, Employed (including those who are at risk of becoming redundant), as well as promote their personal, educational and social development through the creation of a clear action plan followed by a programme of mentoring and support that ensures their needs are met so that they feel enabled and motivated to return to education, training or a work environment that is supported by training in order for them to achieve their full potential.

Prepare participants to become ‘job ready’ through effective Employability Skills with a quality CV, excellent presentation and interviewing skills and training sessions, build participants confidence and self-esteem to overcome their barriers into employment. Find participants sustainable jobs and support in work activity.

Present the TCHC skills support offer to employers and participants, in liaison with Jobcentre Plus, partner providers and other support agencies to engage with and meet contractual KPI’s.

To meet individual and team monthly KPI’s and targets as set out by TCHC.

Provide a qualitative support service to all participants and to engage and develop strong working relationships with agencies and partners.

Main Tasks & Responsibilities

  • Manage a caseload of participants, through a journey from start to employment or training
  • Present the TCHC offer to employers and participants who have requested support from the programme
  • Interview participants on a one-to-one basis, both face-to-face and via the telephone
  • Have an ongoing relationship with local JCP to match vacancies to your participant caseload
  • Providing information, advice and guidance about a range of issues, such as careers, education, equal opportunities and referring participants to specialist agencies as appropriate to their needs
  • Work with Participants, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews
  • Implement and support delivery programmes in accordance with projects
  • Research careers, options and support organisations to meet participant’s needs
  • Deliver a menu of group sessions on Employability Skills, such as CV writing, Interview Techniques and Job searching skills, confidence building, ICT, networking, team working etc to enhance an participant’s prospects of sustained employment which you will be expected to deliver
  • Work with the Employer Engagement and Recruitment team to support you get the required outcomes for your caseload
  • Build relationships with local employers and JCP to support participants into roles
  • Attend and generate opportunities through marketing and promotional events
  • Manage your own diary effectively to maximise your caseload taking into account the local areas you will be working in
  • Ensure your diary is full up through effective telephone engagement and other marketing to bring in new relationships and new participants onto programme
  • Use computer-aided guidance packages, skills assessment tools, psychometric tests and personal inventories
  • Keep up to date with labour market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies
  • Monitor and maintain appropriate paperwork and records of progress
  • Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
  • Meet agreed contract targets to ensure that revenue is secured
  • Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised
  • Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC
  • Any safeguarding issues are raised accordingly in line with TCHC’s Safeguarding Policy
  • Any complaints are raised accordingly in line with TCHC’s Complaints Policy
  • Take a proactive approach to ensure Prevent and Safeguarding is embedded well into the delivery teams and in posters on classrooms before any engagement happens with learners, and through the programme of delivery.
  • Prepare for and attend monthly caseload review meetings with your line manager
  • Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
  • Actively ensure own CPD is kept up to date
  • Work alongside Marketing and the Programme Manager to develop and collect case studies to support future work
  • Record statistical data and producing progress reports weekly for TCHC Managers
  • In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.



Skills & Attributes







NVQ in Advice and Guidance


PTLLS, Certificate of Education or PGCE qualification



Knowledge / Technical Skills


In depth knowledge of colleges, higher education, independent training providers, etc.


Basic understanding of HR practice.


In depth Knowledge of the Local Labour Market and trends.


Exceptional organisational and administrative skills with an absolute eye to quality and detail


Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.


Able to organise your own caseload, provision, appointments and participant reviews





Proven and successful record of working with employers and disadvantaged adults in providing IAG, career guidance, advice and delivering training courses.


Experience of delivering presentations to participant groups alone and in conjunction with other agencies


Experience of recruiting participants into sustained jobs and maintaining relationships with employers


Personal Attributes


A proven, successful track record of supporting participants in an empathetic, non-judgmental and ethical approach.


A proven, successful track record of supporting participants into sustained employment


Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.


The ability to motivate and build a rapport with a diverse group of participants


Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of DPA


Able to work effectively in the designated team, wider office teams, Personal advisors and other Specialist Employment Adviser, as well as independently. Also keeping others informed, duly taking into account discretion, sensitivity & confidentiality.


Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target


Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.


Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.


Personal Appearance – Smart and presentable at all times.


Car owner/driver essential


Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

Please send your CV with covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.