Parents & Carers

Information for Parents & Carers

It is important that you are able to get your child the best possible start to their career. At TCHC, we have options available to young people after they leave school. We offer study programmes which can help bridge the gap from education to work.

Safeguarding

At TCHC we want to make sure everyone feels protected and safe at all times.
Please contact us if you have any questions or concerns regarding safeguarding.
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Safeguarding

TCHC takes its safeguarding responsibilities very seriously and we want to ensure that all people using our centres and services are kept safe from all forms of harm.

Please click the button below to head over to our main safeguarding page.

Careers and Education Information, Advice and Guidance (CEIAG)

At TCHC, we believe in empowering students with the skills and knowledge needed to succeed in their chosen careers.

Please click the button below to head over to our main CEIAG page.

Careers

We are here to support your child's journey to success.
Please contact us if you would like to discuss your child's needs and explore our CEIAG services.
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Financial Support

Based on your circumstances, you may be eligible for financial support. This could help with travel, free meals, or assistance with buying equipment. If you need help or advice please contact us on [email protected]

To view out Learner Bursary Policy, please click here.

16-18 Vulnerable Bursary

This is up to £1,200 per academic year. It is a mandatory award to learners who fulfil the following criteria themselves:

  • In care
  • Care leavers
  • Receiving Income Support, or Universal Credit because they are financially supporting themselves or financially supporting themselves and someone who is dependent on them and living with them such as a child or partner
  • Receiving Disability Living Allowance or Personal Independence Payments in their own right as well as Employment and Support Allowance or Universal Credit in their own right

Are you eligible for financial support?

Institutions must obtain proof that students meet the criteria for the bursary for vulnerable groups in full. In other words, that they are in receipt of the specified benefits in their own name or that they fully meet the definitions for in care/care leavers. Institutions should ask for evidence from each student and retain copies for audit purposes. For example:

  • For students who are in care or a care leaver, written confirmation of their current or previous looked after status from the relevant local authority – this is the local authority that looks after them or provides their leaving care services. The evidence could be a letter or an email but must be clearly from the local authority.
  • For students in receipt of Income Support or Universal Credit (UC), a copy of their Income Support or UC award notice. This must clearly state that the claim is in the student’s name/confirm they are entitled to the benefits in their own right. The evidence must not state any conditions that prevent them from participating in further education or training. For students in receipt of UC, institutions must also see a tenancy agreement in the student’s name, a child benefit receipt, children’s birth certificates, utility bills and so on.
  • For students receiving UC/ESA and Disability Living Allowance and Personal Independence Payments, a copy of their UC claim from DWP. Evidence of receipt of Disability Living Allowance or Personal Independence Payment must also be provided. UC claimants should be able to print off details of their award from their online account. 

UC claimants should be able to print off details of their award from their online account. The evidence needs to be dated within the 3 months prior to applying and starting on their course.

Source for information

https://www.gov.uk/government/publications/16-to-19-bursary-fund-guide-2023-to-2024-academic-year/16-to-19-bursary-fund-guide-2023-to-2024-academic-year

16-18 Discretionary Bursary

TCHC can make discretionary bursary awards to help learners with the cost of travel, or specialist clothing (such as interview clothing, for example). These are items learners would otherwise need to pay for in order to participate. TCHC will award discretionary bursaries according to household income and in three bands:

  • Up to £16,190 
  • £16,191 to £29,999
  • Over £30,000

Are you eligible for financial support?

TCHC must base all decisions about which learners receive a discretionary bursary and how much bursary they receive on each learner’s individual circumstances and their actual financial need. These will vary from student to student, depending on, for example, their household income, the distance they need to travel to the centre and the requirements of their study programme. TCHC may decide to retain a small emergency fund from their allocation to support students who face.

TCHC must base all decisions about which learners receive a discretionary bursary and how much bursary they receive on each learner’s individual circumstances and their actual financial need. These will vary from student to student, depending on, for example, their household income, the distance they need to travel to the centre and the requirements of their study programme.

TCHC may decide to retain a small emergency fund from their allocation to support students who face exceptional circumstances during the year due to a change in their situation – if it impacts their ability to participate in education..

Source for information

https://www.gov.uk/government/publications/16-to-19-bursary-fund-guide-2023-to-2024-academic-year/16-to-19-bursary-fund-guide-2023-to-2024-academic-year

Free Meals in Further Education

Learners may qualify for assistance towards the cost of healthy and nutritious food, whilst in attendance on their programme. The award of free school meals is based on the household receiving one of the following benefits:

  • Income Support
  • Income-based Jobseekers Allowance
  • Income-related Employment and Support Allowance (ESA)
  • Support under part VI of the Immigration and Asylum Act 1999
  • The guarantee element of State Pension Credit
  • Child Tax Credit (provided they are not entitled to Working Tax Credit and have an annual gross income of no more than £16,190, as assessed by Her Majesty’s Revenue and Customs (HMRC))
  • Working Tax Credit run-on – paid for 4 weeks after someone stops qualifying for Working Tax Credit
  • Universal Credit (UC) with net earnings not exceeding the equivalent of £7,400 for each year (after tax and not including any benefits they get)

Complaints

If you encounter any issues or have concerns, kindly communicate them with a tutor or the centre manager, this will enable them to address and resolve the matter. 

If you require further assistance, please call 01923 698430 and we will deal with your query as quickly as possible.

To view our Complaints Policy, please click here.

Company Policies

To view our policies click the button below.

Further Support Agencies

Here is a list of tools that you can gain additional support from:

Online Parenting Courses with Family Lives

Parenting has always been a challenging journey, often without any clear guidelines. Traditional sources of wisdom may not always offer the insights you need. The rapid changes in society in the UK often surpass the knowledge of recent years, leaving many parents navigating a confusing mix of conflicting advice. With adult lives becoming more hectic than ever, Family Lives has created a range of online parenting courses to help simplify this journey. If you’re interested, please click the link below:

Family Lives also provides a confidential helpline service for families in England and Wales (formerly known as Parentline).

You can reach them for emotional support and guidance on any parenting and family life concerns. Their website is another great resource for valuable advice and support.

Website: www.familylives.org.uk

Telephone: 0808 800 2222

Email: [email protected]

Local Authority Support

Find your local authority and visit their website for further support.

Thurrock GAPS
"My son is very happy there and learnt new skills in construction and communication with adults he liked it better than school ."
Thurrock GAPS
"Emma is the most warm friendly helpful welcoming manager and this is evident by the calm welcoming vibe that is felt the moment you walk through the door. "
Thurrock GAPS
"My son had a very bad time in school and mainstream college to the point that he thought no one would ever except him for who he is.The staff at TCHC thurrock have been absolutely fantastic and has shown him personally that people will accept him for being him. It is lovely to see him grow into a confident young man but it's been even better seeing him enjoy studying and work experience, so much so that he wants to do more work experience programmes. "
Thurrock GAPS
"This centre do an amazing job and the behavioural pastor is very involved in every young adult trying her best to make sure each person is heard and recognised and supported, it would be beneficial for the collage to have support to continue their rare passions for SEN young adults."
Thurrock GAPS
"TCHC really improved my young person's confidence."
Thurrock GAPS
"I'm happy to know that my son is learning lot's of new things."
Thurrock GAPS
"Communication great very helpful with everything "
Thurrock GAPS
"All the staff are friendly and helpful that makes it a nice environment to be in. "
Thurrock GAPS
"The care givers at the centre are excellent in their approach to my daughter. They have understood her SEND issues well and are responding positively. This has made a huge difference to my daughter’s ability to learn. Thank you. "
Thurrock GAPS
"They are very understanding of pebbles needs and the difficulties she can have and go above and beyond so she feels comfortable and realises that she may have disabilities. But she can still have a future and succeed in life. They are Excellent."
Thurrock GAPS
"The college has been excellent since my daughter started all staff are helpful her tutor is excellent too. The college have a really relaxed atmosphere. She has settled in really well so glad I changed her college can see a big difference in my daughter.."
Thurrock GAPS
"The staff are friendly and helpful he enjoys going to the centre and he would like to stay on next year."
Thurrock GAPS
"This place is incredible for my daughter, thank you to everyone for making it a great educational experience for her."
Thurrock GAPS
"The staff at the centre have been incredibly supportive to my daughter (and myself). The care and support my daughter receives has made a massive impact on her. She now enjoys attending the centre and has a clearer idea where she wants to be career wise. This is all thanks to the staff who see my daughter’s potential and treat her as a person and not a statistic. My daughter’s self worth and self confidence is slowly growing.."
Thurrock GAPS
"Centre Manager, Co-ordinator and the staff are extremely caring, professional and supportive towards my daughter. They have a very good understanding of the SEND issues of my child and proactively responds to those needs. Communication from the Centre is excellent and keeps me well informed. I have regular updates from the Centre Manager as well as her tutors. Thank you.."
Thurrock GAPS
"TCHC have been amazing throughout. The have encouraged, motivated and given my child back their confidence ."

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