Privacy Policy

We collect information about you when you register with us or receive a product or services from us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We collect information about you so that we can process and manage our service or programme.We will also use your information to email you about other products and services we think may be of interest to you, if you agree to us doing so.

If we process your data for use on programmes funded by the European Social Fund or a UK government department then please see the relevant section below. We will not use this data for any other purpose other than for the management of the programme or with your consent for marketing and promotional purposes.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

TCHC Group will not share your information for marketing purposes with companies outside the TCHC Group.

We will only pass your data to the relevant funding organisations.

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of TCHC Group.

If you no longer wish to be contacted for marketing purposes, please contact: [email protected]

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following: TCHC Group Limited, 21 Station Road, Watford, Hertfordshire, WD17 1AP. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Access arrangements and Special considerations take account of one or more of the following impairments when you take an examination; your learning difficulty, medical condition, physical disability or sensory impairment.

To apply for an Access arrangement or Special consideration, TCHC Group will make a request on your behalf after you have signed a consent form.  

TCHC Group will share your personal data with the awarding body in order for them to make an informed decision as to whether to grant you additional support with your exams.

For more information around how City and Guilds uses your personal data please see the link below.

https://www.cityandguilds.com/help/help-for-learners/learner-policy

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA.

Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:

https://www>.gov.uk/government/publications/esfa-privacy-notice

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

If you have agreed to your information being used for publicity (this is known as a case study) it can be used in a variety of ways such as newsletters, leaflets, websites and other forms of media and social media. Your information may also be used by partner and funding organisations.  The details of use can be found on our case study consent forms.

You can withdraw your consent at any time. If you no longer wish to be contacted for marketing or no longer wish your case study to be used, then please click here to email us or write to us at the following: TCHC Group Limited, 21 Station Road, Watford, Hertfordshire, WD17 1AP

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 14^th June 2023.

You can view our full data protection policy here.

Please contact us if you have any questions about our privacy policy or information we hold about you:
By email ([email protected]) or in writing to TCHC Group Limited, 21 Station Road, Watford, Hertfordshire, WD17 1AP