What are we looking for?

TCHC is looking for passionate and qualified Internal Quality Assurers to quality assure our study programmes across our delivery including:

• Functional skills

• Business and Retail

• Employability/Progression

• Health and Social Care

• Construction

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support the TCHC Group delivery to ensure that Tutors and Centre Managers are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme.

Travel is essential for this role.

Qualifications & Experience

• PTLLS, Certificate of Education or PGCE qualification
• Assessor qualification at Level 3 or above
• Level 4 IQA qualification
• Level 2 Functional Skills qualifications or equivalent in English and Maths

Main Tasks & Responsibilities

Work with the Curriculum and Quality Manager to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls.

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

Monitoring and Continual Improvement

• Undertake regular CPD and record it using company documents.
• Visit offices and centres to conduct quality assurance checks and provide advice and suggestion for improvement.
• Undertake qualifications where suitable as part of your own learning and development.
• Check Schemes of Works as required.
• Work with teaching staff to ensure learners complete timely.
• Prepare teaching staff risk bandings in line with company requirements.
• Attend any training and meetings as required including external events.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Carry out compliance checks on learner reviews and other vital documentation relating to the learner journey.
• Ensure that quality cycles are followed.
• Take responsibility for ensuring that the centres make progress towards agreed tasks set in the quality improvement plan.
• Contribute to the company self-assessment process. 
• Participate in audits, centre mock inspections and deep dives as required. 
• Review support provided to SEND learners and those with an EHCP to work with teams to ensure the learner receives the best possible experience.
• Work with key stakeholders to monitor learner progress and intervene where there is cause for concern.

Sampling

• Carry out customer service calls to learners and employers to gain feedback on the quality of education they receive.
• Maintain IQA Sampling Plans to cover all qualifications and teaching staff.
• Carry out regular summative and formative sampling as required.

Support

• Provide teaching staff with recorded support based on their training needs.

Observations

• Carry out Observations of teaching, learning and assessment as required and keep tracking systems updated.
• Ensure observation development plan tasks are completed timely.
• Work closely with centre teams to encourage and challenge them to improve over time.
• Promote peer to peer observations where possible.

Standardisations

• Book standardisations according to the standardisation planner, well in advance of the meetings.
• Prepare standardisation agendas and send out at least 1 week prior to the meeting.
• Chair standardisation meetings and take minutes.

Surveys

• Ensure that staff complete standardisation surveys following meetings and review the data to improve their experience for next time.
• Check learner, parent/carer, local authority, and partner surveys, share success and make recommendations of how improvements can be made.

Awarding bodies/OFSTED

• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status